Plan and execute thorough investigations into employee complaints, grievances, or reports of misconduct.Interview complainants, respondents, witnesses, and other relevant parties to gather informationCollect, review, and assess documentation, such as emails, policies, and personnel records, to support findings.Maintain meticulous records and ensure confidentiality throughout the investigative process.Prepare detailed, unbiased investigative reports outlining findings, conclusions, and recommendations.Present findings to HR leadership and management to determine appropriate corrective actions.Stay current with federal, state, and local employment laws, as well as company policies and procedures.Provide guidance on legal and policy compliance during investigations.Collaborate with HR and leadership teams to identify trends, recommend preventive measures, and improve workplace culture.Assist in training programs to reduce workplace conflicts and promote a positive work environment.

Owns the employee service delivery of AskHR for the U.S. and Canada. Accountable as the main escalation point for the team. Leads the administration of HR programs, policies, and processes to improve the overall employee experience.Manages HR Service Delivery projects that include contributing to planning, design, implementation, coordination of testing, change management, training and/or documentation.Evolved the service delivery model to identify and implement continuous improvement processes and initiatives to enhance operational efficiency. Identifies gaps on the employee experience and implement solutions to improve.Triage and maintains the ticketing queue and performs daily audits to ensure consistency and accuracy in responses.Identifies and provides learning and growth opportunities to develop team members with a diverse set of skills.Created a curriculum to continue to develop team members’ skill sets, and enhance their professional capabilities, that was delivered and completed monthly. Creates and provides reporting to share developmental service level objectives and trends.Works collaboratively with a variety of internal and external stakeholders to meet service delivery objectives, including payroll, accruals, talent operations, talent acquisition, and employee relations. Screened, interviewed and hired candidates to backfill open roles on my team.Facilitated an employee led Advisory team for continued improvement on the Employee Experience, collaborating with employees of other departments besides HR Operations. Managed a team up to ten direct reports.Worked as a partner with Employee Relations to conduct investigations into employee escalations and concerns.

Created a comprehensive process that identifies fraud at site level; including bereavement and time theft.Created and provided an enrichment program for tier 3 associates that gave them resources to use and a voice to Sr. Management.Created an audit process and SOP for negative unpaid time deep dives for HR team resulting in reduced attrition and improved employee engagement. Partnered and trained other Human Resources Generalists from various fulfillment centers on the SOP and best practices for negative unpaid time occurrences. Works with a team of hourly and senior HR employees to create a best-in-class employee experience.Drives the talent search for the tier 3 associates, which includes creating and implementing talent surveys and performance reviews to encourage internal promotions.Serves as a first point of escalation for employee concerns and escalations including Fit for Duty cases and workplace violence incidents. Requires the ability to make decisions using sound judgement and the ability to manage through ambiguity. Uses HRIS systems such as People Portal, Salesforce, My Time, On Base, and My Docs for data entry, employee file modification, reporting, and daily data audits.Provides HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts.Possesses the ability to work in a rapid and complex changing environment, driven by metrics and data.Experience in coaching and supporting leaders in onboarding and performance/talent management.Completes daily and weekly reports on metric gaps regarding attendance, attrition, engagement and labor need. Supports and completes employee inquiries and situations with discretion, providing expertise around on boarding, performance management and benefits services. Advocates for associates’ success through end-to-end experiences that help employees feel full engaged and valued.Educates associates on the leave of absence, accommodations, and return to work process.

Created a process to scan invoices electronically creating efficiencies for the operations and accounting teams.Greeted customers, vendors and associates. Answered internal and external calls; directs calls to the appropriate department. Provided miscellaneous clerical assistance to all departments as needed. Ordered and stocks office supplies through Amazon and Office Depot. Opened and distributed mail to all departments. Entered manual check posting, unapplied funds posting in the Opus platform. Processed return checks, and encoding errors daily.Posted wires and miscellaneous checks accurately and timely.Maintained, verified, and balanced cash drawers weekly.Assisted with the preparation and distribution of reports, such as weekly production status reports to partners and time and attendance reports to managers. Managed operations of all benefits, including open enrollment, and distributing of benefits to new employees including medical, dental, and vision. Onboarded and off-boarded employees into the ADP HRIS system.Maintained employee work records. Set up new employees into the time clock. Head of the Donations department, creating donations for various organizations. Managed and maintains all new security badges for employees on the Verex platform. Managed Worker’s Compensation program.Managed the employee 401K packages using the Principal platform.

Responsible for serving and accommodating the food, beverage and guest services needs of the Brew Hub guests.Provided service in a manner that meets the Brew Hub quality standards. Required to maintain detailed knowledge about the products served in the Brew Hub Tasting Room. Possessed excellent communication and hospitality skills, while providing accurate, interesting descriptions of each product served.

Interacted with hundreds of guests on a daily basis, requiring excellent interpersonal skills. Oversee cash drawer, credit card purchases and room charges, requiring strong attention to detail and the ability to juggle multiple projects at a time. Responsible for overseeing the bar and bar tables, opening and closing the bar and providing first-rate service to guests.Train new employees insisting on the highest standards while serving guests.

Responsible for managing meet-and-greets and queue lines for characters and creating a memorable guest experience.

Provided excellent guest service in a variety of job capacities.Trained new servers and bartenders coming into the company, giving them a four day overview of the restaurant, how to use the computers and the correct cash handling and credit card processing procedures.

Responsible for opening the restaurant and bar daily, setting up for the day and night.Trained new servers and bartenders in the guidelines that the management provided. Provided special event catering and delivery, ensuring excellent experiences for the buyers and the guests.Used a processing interface for credit card and cash transactions.Conducted liquor inventory on a weekly basis.