Stephanie Okpala Email & Phone Number

❖ Point person for urgent IT Communications during business hours – collaborate with SME to gather information regarding the problem, the workaround and staff/areas affected. Creation of informative communications to be distribute through various channels.❖ Management of the IT Communications inbox ensuring all queries and requests are dealt with effectively and in a timely manner.❖ Creation of a weekly IT Updates Newsletter distributed to all staff.❖ Attending Various IT Meetings and ensuring all pertinent items have a communications request submitted.❖ Maintenance of the IT SharePoint Site ensuring all IT resources and news is updated regularly.❖ Responsible for large project communications – IT downtimes and upgrades, introduction of new clinical applications and participation in planning meetings.❖ Support IT PMO team with IT Team announcements, monthly announcements.❖ Maintenance of distribution lists and Teams channels.❖ Tracking of team KPIs and metrics in line with departmental goals and objectives.❖ Governance – Creation and distribution of minutes and agendas for large IT meetings and liaising with the business and IT to ensure all information is gather for new IT updates and ideas in clinical and non-clinical areas.❖ Tracking the refresh/upgrade of all training materials for the Informatics trainers❖ Management of the Informatics Action Tracker.

❖ Act as a liaison between students, Le Cordon Bleu and hospitality organisations in the area that participate in our student Internship programs. ❖ Develop and maintain effective business relationships with established partners while incorporating professionalism, respect, integrity, and compassion in all that they do. ❖ Act as the first point of contact for students for all inquiries related to the higher education programmes and provides administrative support to the Head of Higher Education.

❖Migrated the face-to-face training information to virtual platforms.❖ Provided application support to the e-platforms and proactively creating FAQs based on the subject matter.❖ Liaised with various stakeholders in arranging mandatory teaching and training for junior doctors.❖ Continuously improved the training delivery strategy through the feedbacks derived from trainees.❖ Collaborated with trainers to ensure training is interactive and engaging.❖ Organised the induction programme and shadowing period for the Foundation doctor trainees.❖ Maintained records of all foundation programme documentation for each trainee in accordance with GDPR.❖ Coached junior doctors on the utilisation of their individual training e-portfolio.❖ Organised careers fairs for Foundation Trainees ensuring that key specialties and organisations were represented as well as attracting sponsorship for these events.

London, United Kingdom

❖Created paper and electronic filing systems to save time, foster ease of access and prevent loss of information.❖ Monitored inventory, anticipated the daily needs of the clinical trainings and ensured the trainings KPIs were achieved.❖ Estimated budget, set targets and provided finance reports for educational programmes.❖ Updated departmental website pages, responded to room booking requests, reviewed and amendedthe centre notice boards.❖ Streamlined trainings, took minutes, updated Sharepoint and provided excellent customer service to the trainees.❖ Organised breakdown rooms for sessions including but not limited to cannulation, phlebotomy, catheterisation, suturing and general lectures.❖ Assisted management with health & safety within the centre.

❖ Synergised with project research leaders in documenting the project aims, KPIs and patients’eligibility criteria.❖ Educated team members on each patients’ eligibility criteria.❖ Led the search, screening, interviewing and shortlisting of viable patients for research projects.❖ Monitored research activity across numerous research studies and submitted monthly accrual returns for research studies.❖ Completed and reviewed necessary Clinical Research Facility policies and procedure training.❖ Created and updated Kanban boards including monitoring the progress of individual patient’s clinical trials. Presented an overview of the trials’ during the monthly inter-departmental meetings.

❖ Managed Care Quality Commissioners inspection.❖ Co-ordinated filming and photography in line with GPDR guidelines for the “How the NHS changed our world” BBC production.❖ Supported the shared services team in resolving enquiries by monitoring communications, media and press email inboxes.❖ Supported the project management team in collating data and producing reports on the progress of the Trust’s new intranet project launch.❖ Reviewed, proofread and edited weekly e-newsletter with the internal communications team.❖ Updated websites, social media pages, sent out a daily Newsround and communicated with internal stakeholders.

London, United Kingdom

❖ Updated patient’s information and outpatient clinic scheduling while delivering excellent customer service to patients.❖ Assessed patient eligibility for NHS treatment in accordance with Department of Health and Trust policies, procedures and best practice.❖ Ensured digital screens and clinic documentation were up to date and informed patients of any service delays.❖ Scheduled follow-up appointments as requested by the clinician within appropriate timeframes.❖ Tracked patients’ health records to the relevant service using the electronic medical case system, PAS (Patient Administration System).

❖ Led and coordinated events and activities for youth attending school/college in East London.❖ Led a weekly 1-2-1 mentoring programme for youth and supported them in achieving their aspirations in line with the AMS (Arts, Music & Sports) collective programme.❖ Sought out fundraising opportunities and coordinated fundraising events for Mercy programmes.❖ Optimised charity projects within the local community alongside the Mercy Charity director.❖ Organised an open mic event to aid in bridging the gap between the Metropolitan Police and youths.❖ Managed various stakeholders via quarterly newsletters, face-to-face and ad-hoc meetings.❖ Facilitated Mercy ambassadors (volunteers) induction.❖ Synergised with the creative director in making communications material such as leaflets and posters.

❖ Ensured the smooth running of the patient’s waiting experience.❖ Solely organised the waiting area as the person of contact.

Bsc, Health Services Management, 2:1

Advanced Diploma In Project Management Level 5

Ecdl (European Computing Driving Licence) It User Qualification

Level 3 Advanced Btec Diploma In Health And Social Care, Distinction, Merit, Merit