Stephanie Pichard Email & Phone Number

Lagos

Remotely managed three support representatives in Nigeria and one in Angola, all four working onsite in customer's offices.Successfully implemented an effective system for tracking support activity at the customers and for better follow-up of ongoing support tickets. Results were compiled during successful customer presentations and were instrumental in justifying the renewal of onsite support contracts.Mentored support staff on efficient support processes and best practices to ensure… Show more Remotely managed three support representatives in Nigeria and one in Angola, all four working onsite in customer's offices.Successfully implemented an effective system for tracking support activity at the customers and for better follow-up of ongoing support tickets. Results were compiled during successful customer presentations and were instrumental in justifying the renewal of onsite support contracts.Mentored support staff on efficient support processes and best practices to ensure support quality and customer satisfaction. Show less

Produced and ensured technical consistency of customer-facing material to increase the value for customers.Managed all video content for external and internal customers from creation to edition and finally online posting. Produced internal and external newsletters showcasing latest products and highlighting key technical advancements. Mentored Marketing team in new technology.

Houston, Usa

Managed support team to provide support to customers all around the world and made sure that expectations in terms of satisfaction were met. This included managing support resources globally as well addressing some of the more complex 3D Modeling issues personally and overseeing follow-up and customer surveys. Implemented support processes, tools, best practices and mentored support staff worldwide.

Houston, Usa

Organized training classes internally and externally to grow customer's knowledge and skill with products. Taught classes to customers and provided unique follow-up on technical questions using documentation or informational videos.Involved in design of training courses including the creation of datasets and the authoring/reviewing of documentation.

Paris, France & Houston, Usa

Worked directly with the customers to help them use our suite of products and build their complex 3D models. This included a variety of disciplines such as geostatistics, velocity modeling, structural modeling, stratigraphy, and petrophysics.Attended many tradeshows and prepared demos of the software for the customers. In parallel, took care of the quality testing of some products and provided training and technical support to customers.

London, United Kingdom

Test of Gofault, module of fault rock properties modeling in Gocad.

International New Ventures. Derivation of a method to model overpressures in offshore Morocco using the Eaton method and VELIT (Scott Pickford)

Stavanger, Norway

Worked as geologist in the Exploration Department. In charge of the update of a North Sea prospect database on STRATLOG and 3D model (faults, volumes, depositional environments, etc.) on IRAP RMS. Trained on GOCAD.

Master, Petroleum Geosciences

Emphasis on the exploration and production domain with particular attention to reservoir characterization. Includes group project.

Master, Geology

Exchange, Petroleum Engineering

Fall semester as an exchange student from the University of Geology Classes in Well Logging, Geophysics, Fluid Flow through porous media