Stephanie Racine Email & Phone Number

Sunnyvale, California, Us

New York, Ny, Us

Currently working as an Enterprise Sales Engineer, providing technical support to our Illinois/Wisconsin Enterprise sales team, and performing technical demonstrations of our product offerings to customers. •Demonstrate product offerings relevant to customer objectives.•Facilitate solution discovery, solution overview, and technical deep dive sessions with customers. •Build environments tailored to customer requirements as proof of concept during the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives.•Participate in writing proposals in response to RFIs / RFPs •Assist sales team with identifying and understanding customer needs to best position product offerings.•Ownership of technical sales opportunity closure

Jersey City, New Jersey, Us

Worked as a pre-sales engineer where I provided technical support to our US Mid-Market Sales teams and performed technical demonstrations of our product offerings to customers. • Demonstrate product offerings relevant to customer objectives • Facilitate solution discovery, solution overview, and technical deep dive sessions with customers. • Build environments tailored to customer requirements as proof of concept during the sales lifecycle to illustrate product capabilities and how they align specifically with customer objectives • Participate in writing proposals in response to RFIs / RFPs • Act as the customer advocate and liaison to the product management and development teams • Assist sales team with identifying and understanding customer needs to best align the right product offerings• Ownership of technical sales opportunity closure

London, Gb

DescriptionCurrently working on projects emphasizing on Microsoft 365 & Dynamics 365.Responsibilities● Completed a couple M365 Security Audits for clients● Gained knowledge in Dynamics 365● Gained knowledge in PowerApps/Power Automate● Helped propose a TSA exit strategy for clients who plan to move to M365● Worked on internal proposals for prospective clients.

Seattle, Washington, Us

DescriptionWorked on two projects during my tenure – both have been dealing with cloud infrastructure. Emphasis on Amazon Web Services and Office 365.Responsibilities● Helped create a cloud datacenter using Amazon Web Services ● Monitored server activity through Amazon Web services● Perform troubleshooting by phone for Office 365● Gained expertise in Exchange Online● Gained knowledge with Migrations from Google Apps to Office 365● Expertise in exchange email migrations processes● Supported users in implementing Multi-factor authentication● Successfully led an offshore group (Manila- Philippines) of 15 people remotely for 4 months.● Gave ideas to help better our Office 365 Support

Chicago, Il, Us

● Perform troubleshooting by phone or in person● Responsible for PC deployment and PC repair● Helped create a database to track computers that were being used or in storage● Set up video conferences for attorneys.● Set up ShoreTel desk phones.● Perform troubleshooting for HP printer issues● Assisted with training firm wide for MS Office and NetDocuments● Imaged Lenovo laptops and HP Desktops ● Managed user accounts in Active Directory● Managed user mailboxes in Microsoft Exchange 2007● Managed User Accounts and Workspaces in NetDocuments

Chicago, Il, Us

• Managed user accounts in Active Directory• Managed user accounts in Relativity• Performed basic Citrix troubleshooting• Set up users with RSA tokens • Provided badge access for legal reviewers• Created sharepoint sites for project engagements• Developed instructional videos using Camtasia Studio

Chicago, Il, Us

*Perform troubleshooting by phone or remote assistance*Responsible for PC deployment and PC repair*Helped create a database to track used and unused cell phone numbers*Place orders for accessories and other electronics*Process Cell Phone requests

Assisted customers with various technology issues.Performed basic computer repair and virus removal.Mapped out phone/Ethernet jacks for office relocation.Administer IT help over the phone for students, faculty & staff.Configure VPN and Email accounts on Apple IPhones & IPads.

Us

• Scanning incoming and outgoing mail• Arrange University administration meetings• Conduct voice and e-mail communication• Responsible for document records management• Prepare sympathy and good news recognition letters• Utilize XtenderTM software

Carterville, Illinois, Us

• Managed paperwork filing• Conducted voice and e-mail communication• Directed voice communication lines• Delivered intra-agency documents• Compiled and organized time-critical documents• Responsible for document creation

Bachelor'S, Information Systems Technologies

Associate'S, General Education

Diploma