Stephanie Hicks Email & Phone Number

Jeannette, Pa, Us

Greater Pittsburgh Area

Manage the daily functions of the insurance verification area including assisting the supervisor with case management, price quotes, price negotiations, reimbursement issue resolution, payment agreements and waivers. Skills utilized included CPR+, MS Excel.• Ensure coding, Medicare medical necessity, authorizations, orders, etc., meet insurer reimbursement requirements.• Assisted with data compilation for report development.• Verified insurance coverage, benefits, and patient financial liability including medication, supplies, and nursing per diem.• Assist other staff to plan and organize reimbursement activities, run test claims to verify benefit quote accuracy, research reimbursement issues, rework claims denials, and verify payer contracts.• Assisted with the training of new employees and facilitated job shadowing from other departments.

Greensburg, Pa

Responsible for ensuring maximum reimbursement and successful revenue cycle workflow through completion of all pre-service functions including pre-registration, registration, scheduling, prior authorization verification, price estimation, and medical necessity verification. Skills utilized included STAR, SCI Scheduler, and RadMD.• Utilized Lean Thinking in collaboration with the provider portal task force and work list committee to facilitate error reduction, streamline physician office scheduling process, simplify insurance verification workflow and determine benchmark goals. • Individually maintained a 97% insurance verification rate with 100% accuracy and supported department staff to increase team total daily pre-registration rate from 81% to 99%.

Greater Pittsburgh Area

Gathered information from and provided information to ensure a positive customer service experience for the patients seeking care and with the appropriate financial outcome. Skills utilized included MediPAC, EPIC, Cerner, and eRecord.• Member of the registration PFCC working group and an Employee Campaign participant. • Supported the patient access staff in the radiology department with multiphone line operation, registration, pre-registration, authorization and benefit verification, and diagnostic coding.• Maintained all HIM and HIPPA standards regarding inclusion and release of information in the radiology record library.• Scheduled all radiology testing including sedations and assisted with calendar management.

Greensburg, Pa

Performed all necessary functions of the front office, back office, scribe, and chiropractic assistant duties entailed under the direction of the Office Manager. Skills utilized included ChiroTouch.• Orchestrated the conversion of medical records from paper to EHR software.• Facilitated the ChiroTouch software implementation and mediated between the office staff and IT support.

Master Of Business Administration (Mba), Health/Health Care Administration/Management

Activities and Societies: The National Society of Leadership and SuccessCurriculum encompassed healthcare finance, operations, quality.

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: Dean's ListCoursework included finance, taxation, organizational ethics, human resource management, business.

Associate Of Science (As), Medical Office Management/Administration

Activities and Societies: HonorsStudied medical office operations and revenue cycle processes including billing, coding, reimbursement.