Hello everyone, I'm Stephanie, a meticulous and diligent professional with ability to fulfill customer needs to ensure customer satisfaction.Employers recognize me for delivering excellent customer service by handling information inquiries and problem resolution.I am well-versed in overseeing customer service calls, using data collection/information, and managing escalated situations by assessing customer's complaints accordingly.I am responsible for managing organizational development and HR processes for all direct reports.My ability to provide excellent support for internal and external customers via email, phone, and live chat has been repeatedly proven.I am proficient in monitoring and improving individual and team internal metrics to meet key operational KPIs.My excellent communication, presentation, interpersonal, negotiation, problem-solving, leadership, multitasking, and analytical abilities are second to none.If you want to know more about me, feel free to reach at stephanie.roake@gmail.com