Stephanie Roberson Email & Phone Number

Serve as day-to day compliance partner for marketing and content stakeholders. Manage review of all marketing, website and social media content.Maintain and enhance policies to reduce risk and exposure.

Charlotte, North Carolina, United States

Manage a diverse team of compliance leaders in licensing, marketing compliance, credit card compliance, due diligence, and state exams.Collaborate and engage with business stakeholders and product owners in mitigating risk. Partner with Legal team to ensure compliance while balancing business needs. Make necessary revisions or additions to compliance policies and procedures.

Managed the review, approval, and tracking of all marketing creatives across verticals for regulatory compliance.Collaborated with business stakeholders and served as the day-to-day compliance partner.Performed Risk Assessment related to the Compliance Management System.Managed the consumer complaint process for CFPB, BBB, Attorney General, and State complaints; by investigating the complaint, providing a timely response to the consumer. Enhanced policies and procedures to mitigate risk and exposure.

Managed the review, approval, and tracking of all marketing creatives across verticals for regulatory compliance.Collaborated with business stakeholders and served as the day-to-day compliance partner.Managed the consumer complaint process for CFPB, BBB, Attorney General, and State complaints; by investigating the complaint, providing a timely response to the consumer. Enhanced policies and procedures to mitigate risk and exposure.

• Assisted in program administration and policy updates for Consumer Practices, Fair Lending and Customer Relations. • Responsible for identifying and completing policy updates and policy gap assessments. • Provided compliance consulting and support for projects and initiatives with moderate risk, in order to identify and mitigate regulatory risk in business activities.• Conducted appropriate risk-based monitoring and surveillance activities for the Consumer Auto and Mortgage Lending Lines of Businesses.• Identified and escalates compliance, fair lending and Unfair or Deceptive Acts or Practices (UDAP) risks, including those that cross multiple Lines of Businesses.• Identified and proposes compliance changes/enhancements to training, policies and procedures, and monitoring and testing activities.• Drafted management reporting material on compliance issues and testing results.• Maintained an in-depth knowledge of consumer credit and underwriting policies and procedures, fair lending and consumer protection policies, and underwriting compliance issues as it relates to regulatory environments and existing regulations.• Assisted in the coordination of state, agency and other examinations conducted by external parties.

Assist job-seekers to achieve career success and fulfillment. • Facilitated the development of career and job search goals • Guided self-discovery, career interests, self-marketing techniques, job-search skills, and career opportunities.• Coached job seekers to target proper markets and effectively use sales techniques resulting in an efficient self-marketing campaign.• Delivered advice and assisted in writing resume ensuring job seekers have an impacting and accomplished driven document.

Conducted branch audits, and training visits for over 25 branches. Interacted with branch sales managers and district sales managers on a daily basis to ensure all workflow processes were resolved in accordance to company policy and federal regulations. • Performed post loan audits to ensure income, values and RESPA documents were not misrepresented• Increased accuracy for a district by 8% over a 6 month period by conducting several training visits.• Assisted division in remaining the lowest for defalcation and manipulation over a 2 year period.• Achieved 100% satisfactory rating on audits including 4 exceptional audits.• Facilitated quality and compliance training workshops for over 40 employees on succession plan.• Conducted meetings and training to employees on anti-money laundering, fair credit lending and related regulations.

Managed the training function for 77 branches which included facilitation, communication and budgeting. • Developed and facilitated first new hire training for over 75 employees in a 6 month period• Created a relationship with 3 hotels to host several sales and leadership workshops over a 2 year period ensuring budget goals were met.• Represented HSBC at a community workshop on preventing Predatory Lending.• Trained existing branch sales managers and district managers in leadership skills.• Managed division training to 0% delinquency by implementing tracking system.• Developed and maintained coaching process to measure training effectiveness.

Provide branches with timely, quality decision making ensuring that each application is thoroughly reviewed for opportunities. • Promoted to Division Training Manger. • Assisted in the training of over 10 new underwriters.• Maintained 18 decisions per hour above the department average of 12.

M.S.H.R.M., Human Resource Management, Human Resources Management/Personnel Administration, General

B.S., Business Administration, Minor Management, Business Administration, Management And Operations

Activities and Societies: Zeta Phi Beta Sorority