Stephanie Rogers Email and Phone Number

Highly accomplished Senior Team Manager with a proven track record in leading and managing a diverse team of consultants for Digital Commons Repositories and Digital Commons Publishing Services Journals. Successfully expanded support for Journal Publishing Services in the Middle Eastern region, mentored team members to secure promotions, and was part of the creation of new roles to support Arabic-speaking customers. A visionary leader known for ethical leadership and driving growth in academic publishing.

Managed a team of 4 highly motivated and skilled in communication as technical troubleshooting Consultants. Providing hands-on extensive training on proprietary software, close supervision, conducting quarterly reviews, assigning clients, leading team meetings, and supervising client communication. Participated in interviews, trained incoming members of Consulting Services. Provided leadership and guidance to the SelectedWorks Feature Expert group, which included cross departmental communication on bugs, trouble issues, and new features for the platform to the CS department.

Collaborates with university faculty and librarians to design and launch their repositories, engage them in new and ongoing projects, guide them in best practices, and troubleshoot and report technical issues. Responsible for training repository administrators and journal editors over the phone, through screensharing software, and via email in the use and customization of Digital Commons templated proprietary systems. Acts as a cross-departmental liaison within bepress to provide timely support to clients and continually enhance the Digital Commons platform by recommending new features for development. Manage and update documentation within the Atlassian system for internal communications and record keeping. Provide support and expertise for Digital Commons users, administrators, editors, and co-workers. Helped to coordinate inter-departmental seminar series to meet company goals and increase skill sharing amongst employees. Works within teams to review and improve internal and client facing resources and documentation to improve efficiency and support. Performs regression testing after each feature release to test for quality control by providing in depth bug reporting.

Primary contact for all teachers, applicants, and prospective attendees including; selection, recruiting, and proposal management for all classes, workshops and book signings. Kept detailed records of communications with teachers and vital event information. Distributed event information to Sacred Well staff to encourage optimal marketing and attendance. Reconciled all class payments and space rental payments with the Operations Manager. Oversaw and lead advertisement push of the yearly Holiday Market, which increased daily sales scheduled weekends by more than 50%. Assimilated, organized and designed information on a first of the month deadline to create the Sacred Well Newsletter which is successfully delivered to a mailing list of 2,000+. This process consistently included: Efficiently utilizing Constant Contacts, MailChimp, and Indesign to create e-newsletter and print newsletter. HTML coding to update the Sacred Well’s Events website using Zen-cart and Dreamweaver. Creation and design of graphics with Photoshop and Illustrator. Coordination with Social Media Manager for distribution of event information to Facebook and Twitter.Art Show Curator: Recruited prominent and aspiring local artists with bodies of work tailored to the tastes of clientele. Liaised with artists, effectively marketed shows, and coordinated opening reception which regularly garnered significant sales.

Worked closely with customers to ensure the Sacred Well’s brand of delight, ethics, and compassion were tailored to their specific shopping experience. Daily implemented best discernment in variety of returns, broken merchandise, customer service, appointment scheduling, and Point of Sale and computer troubleshooting that lead to promotion to Events Coordinator in 2013.

Office operations included creation and scheduling of press releases, appointment scheduling for Ms. Burch, the accurate taking dictation of email correspondences, filing and maintenance of all office equipment. Collaborated with Ms. Burch to create the website for Art and Education Media Inc. within her style and artistic vision while streamlining the navigation for user ease with implementation of CSS. Maintained sister company Regent Press’s established website. Filled in and aided in the small team production wherever needed, including the creation of dvd covers and event flyers for film screenings, researching topics for future documentaries, organizing and keeping all documents on the computer in a system easily accessible for Ms. Burch, designing and enacting database system using FileMaker pro to catalog over 1,000+ raw film footage that made documentary creation and editing a faster and more complete production.

Worked closely with Mr. Levine to actualize his vision in designing the Green Beat Monthly Singer Songwriter Showcase. Created all flyers, postcards, and online announcements for Showcase within deadline parameters. Kept detailed records and reconciled monthly bills for business and home. Functioned as IT department for small home office, which included setting up and maintaining computer network.

Established working methods for project completion on deadline target. Took lead on small design projects such as business cards, form setting, and pamphlets that increased in complexity as past projects were successfully executed. Filled in and aided wherever needed in the print or design productions to help insure happy customers and meet deadlines. Managed the uploading of .pdf design products to website on schedule and helped walk customers thru process of downloading their products as needed.