Stephanie Sautter Email & Phone Number

Garner, NC, US

• Responsible for managing multiple cross functional tasks between Local Managed Entity/Managed Care Organization and Pharmacy Benefit Manager. Liaison between LME/MCO, PBM, and State ensuring all deliverables are.
• Work closely with CVS project managers to ensure cross functional project plan is maintained, updated, and deliverables met
• Update RAID log and Business Features update for the State weekly
• Coordinate, schedule, execute, and send… Show more Responsible for managing multiple cross functional tasks between Local Managed Entity/Managed Care Organization and Pharmacy Benefit Manager. Liaison between LME/MCO.
• Coordinate, schedule, execute, and send agenda/minutes for meetings for deliverables/risks
• Report overall project status to SLT/Stakeholders on a weekly basis highlighting any IT project risks

• Promoted to Director after 6 months. As part of the Senior Leadership Team, I was responsible for maintaining the strategic goals set forth by the Implementation and Training Department for multiple solutions.
• Manage team of 15 and revenue backlog for 9 products
• Standardized… Show more Promoted to Director after 6 months. As part of the Senior Leadership Team, I was responsible for maintaining the strategic goals set forth by the Implementation and Training Department for.
• Standardized Project Management across all platforms which includes 9 products
• Oversaw 500+ projects to go live in 2020 for $345K; on track for 1000+ in 2021 for $1.2M
• Reduced cycle time for flagship product from 150 to 120 days resulting in increased revenue recognition

• Promoted to Manager after 12 months. Responsible for managing implementation projects for multiple solutions, overseeing resource scheduling, project planning, reporting monthly financial revenue numbers, and client.
• Manage team of 11 and revenue backlog for 4 solutions
• Oversaw 250 projects to go live in 2019
• Created incentive plan to support team development while delivering on corporate objectives
• Strategic level interaction with Product Management to find… Show more Promoted to Manager after 12 months. Responsible for managing implementation projects for multiple solutions, overseeing resource scheduling.
• Strategic level interaction with Product Management to find early adopters for BETA programs

• Promoted to Team Lead after 10 months. Responsible for the project management team implementing flagship solution on multiple platforms, third party vendor add-ons, and client escalations.
• Manage team of 6 and revenue backlog for our flagship product and third-party vendors
• Facilitated weekly reviews of project progress to ensure forecast was met
• Strategic level interaction with Product Management to ensure client needs would be met
• Worked with Third Party Vendors to… Show more Promoted to Team Lead after 10 months. Responsible for the project management team implementing flagship solution on multiple platforms, third party vendor add-ons, and.
• Worked with Third Party Vendors to streamline process and reduce cycle time

• Responsible for planning, directing, executing, and delivering software to clients. Clients ranged from Private Practice with one user to Regional Hospitals with hundreds of therapists. Client satisfaction and client.
• Successfully managed two projects to completion within first 90 days of onboarding
• Project Managed third party software, interface add-ons, and our… Show more Responsible for planning, directing, executing, and delivering software to clients. Clients ranged from Private Practice with one user to.
• Project Managed third party software, interface add-ons, and our flagship product across multiple platforms
• Post onboarding, average project cycle time was 93 days; goal was 120
• Received Commendable Performance within my first 10 months which led to Team Lead promotion Show less

Raleigh-Durham, North Carolina Area

• Responsible for managing the gateway contract between Nevada, Sentara, BCBS MI, and Payerpath.
• Document user stories and work with Development on code changes
• Weekly status calls to examine potential issues
• Work with Development on code changes
• Managed ICD10 project between payers and gateway

• Responsible for Support and Account Management of 5 strategic accounts that used Allscripts Pro PM/EHR/Interface.
• Managed hardware/software issue resolution
• Ran SQL queries to resolve database issues
• Project Managed software upgrades and provided onsite support to ensure clients were 100% operational
• Maintained a 98% Voice of the Customer score during my tenure

• Responsible for the team managing implementations of multiple products, onboarding new employees, and client escalations.
• Managed team of 11 and their backlog for the FAST suite of products
• Created SOPs to streamline implementation processes
• Onboarded 5 new employees
• Screened and onboarded offshore team
• Resolved client escalations as needed

• Responsible for the team researching and reconciliation of payments, and payment related escalations. Managed team of 5 and assisted with payment related issues
• Managed process of applying patient and insurance company payments
• Managed charity events