Stephanie Miller Email & Phone Number

Rochester, Mi, Us

• Responsible for overall delivery of payroll services across the United States in several industries and skillsets – including but not limited to onboarding, payroll, service, HR support and offboarding.• Leadership of a nationwide payroll services delivery team – scaling and growing the team through a period of high growth and fast paced changes in the business.• Responsible for mentorship and growth of leadership team within the department.• Overall responsibility for development and management of payroll department. • Design short-term and long-term strategies for continuous improvement in payroll operations. • Continually increase compliance, accuracy, and efficiencies related to onboarding, payroll and offboarding requirements.• Continually stay up to date with state and federal ordinances and swiftly adjust processes in order to maintain compliance. • Maintain team culture and professionalism while remote first work all while increasing results in key performance metrics. • Review and evolve performance metrics for the team. Partner with all department leaders to align metrics and create cohesion across the organization. • Partner with executive sales leadership to enhance service deliverables. • Identify and drive accountability around company and team core values and behaviors to continually increase trust across the team.• Identify and drive efficiencies through operations to lower cost of staffing

Troy, Mi

• Overall responsibility for payroll services delivery for all accounts within region.• Drive consistency in team alignment to PG customers and partner with payroll leadership to drive program wide efficiencies in our operations.• Responsible for delivery of uncommon contractor experience through onboarding, assignment, and off-boarding for every worker.• Responsible for total scorecard score and consistency within region. Communicates scorecard performance and trends to the team and business where applicable.• Partner closely with Customer Success and Business Development teams on overall delivery of accounts within region.• Partner closely with implementation and transition teams to ensure smooth handoff from their teams to the core delivery team.• Work to find process efficiencies and refine staffing ratios to best support our business.• Responsible for training and development of managers that report directly to them.• Partner with the Program’s training specialist to ensure delivery team is set up for success.• Accountable for regional compliance including payroll, invoicing, unemployment, E-Verify, workers compensation, etc.• Knowledgeable on payroll laws in each state with region.

• Comprehensive understanding of all day-to-day operational functions that are required to service PG clients and contractors• Mentor/coach team members • Maintain and manage service environments that are professional, best in quality and with high standards of ethics and efficiency • Initiate and participate in the continuous improvement initiatives• Maintain open communication with management, employees supervised, and others as needed to improve the levels of quality service• Ensure that all assigned client accounts have an updated, well maintained: Desk Procedures Manual (SOP), system databases, paperwork, processes, phone/email and other daily client services operating procedures• Participate and encourage team members to attend internal training programs• Ensure team is cross-trained with the objective of obtaining minimal disruption in case of staff turnover• Develop and manage staff: performance expectations established on a business and performance development plan for each employee directly/indirectly reporting into the Payroll Service Line Director• Possess a working knowledge of current employment labor laws (federal and state): ADA, Age, Wage and Hour-FLSA, OSHA – Workers Compensation, EEO, FMLA, Sexual Harassment, etc.• Develop and manage weekly reporting structure from team to assist with proactive management of issues, account services, planning, meetings, etc. • Foster working relationships with team members of services team and payroll processing team• Manage East Coast Customer Service front end delivery operations• Special projects as assigned

o Interfacing with clients/MSP and contingent workers o Perform problem resolution, utilizing independent judgment and critical thinking skillso Represent Populus Group to the client at a Management Levelo Attend client meetings and strategy sessions on program enhancements and expansionso Travel to client locations when required• Confirm assignment with MSP/Client• Engage Contractor/Welcome Call• Confirm Acceptance / Offer Letter if required (NY)• Overview of Populus Group• Client Procedures & Docs• PG Benefits & Agreements• Time Carding & Expense Training• Negotiate Rates when required• Work with Contractor to complete all On-Boarding tasks and paperwork• Review all On-Boarding paperwork for accuracy• Update Temp Wizard - Enter Job Order & Employee information• Confirm configuration in VMS tool throughout the process• Weekly / Monthly Service Call: Communication Quality Initiative• Handle Benefits Questions• Handle requests for Increases with Contractor and Client• Verify Off-Boarding tracking, confirmation and procedures• Off-Boarding: Exit Interview - Contractor, Asset collection confirmation (badge turned in, etc.) • Follow, maintain and update the SOP "Standard Operating Procedures" for day-to-day procedures• Identify and resolve worker relations issues ensuring that timeliness and adherence to appropriate laws and regulations• Utilize the VMS technology to facilitate all processes including Job Requisitions, Approvals, time carding, renewals, Off-boarding, invoicing, reporting, etc.• Assist in drafting and presentation of QBR and Internal Account Reviews• Payroll Processing: pulling time from VMS Perform data entry functions into Payroll Systems: Temp Wizard, Paychecks Validate Expenses - receipts, etc. Process Rate increases Track outstanding issues and provide follow up and reporting on activities Paid Time - Tracking of Extension payroll processing/ Approval tracking

Managed international mobility of engineers including 12 under TN status, 3 under H-1B status and 1 applying for permanent residency. Processed all new hire benefits, leave, termination and payroll paperwork, ensuring 100% compliance with Governmental laws and regulatory mandates and serving as a contact person answering management and employee questions on same. Successfully on-boarded and integrated nearly 100 engineers and administrative employees following the acquisition of an engineering firm. Efficiently filled more than 30 full time engineering positions with high quality candidates. Sourced applicants, interviewed/evaluated candidates, and provided hiring support to engineering management. Strategically partnered with the Executive Staff in regards to employee retention, cost cutting measures, and driving/maintaining the company mission and core values. Partnered with the Executive Staff in the annual review of employee benefits, recommended and implemented strategic annual adjustments, and minimized annual increase is cost of health insurance. Developed semi-annual salary plans with department managers by supplying industry standards from salary surveys, benchmarks, salary history as well as my professional recommendations. Administered complete benefits package by ensuring employees were properly enrolled and terminated, claims were researched and resolved, benefits were properly and clearly communicated, and processes were followed, ensuring HIPPA compliance. Administered the 401(k) program, including approval/distribution of hardship withdrawals, contribution elections, and funds line-up. Managed leaves of absence, including workers compensation, FMLA, and short term disability. Assisted in the complete overhaul and rollout of the performance review process; counseled managers on how to administer it to their employees. Conducted exit interviews and analyzed feedback with management to determine trends and improve employee retention.

Bachlor Of Science, Human Resource Management

Activities and Societies: Society of Human Resource Managment (SHRM) and Beta Gamma Sigma.

Bachelor Of Science, Marketing

Activities and Societies: Beta Gamma Sigma.