Stephanie Reed Email & Phone Number

Sausalito, Ca

Managed operations for high-end, multi-day cycling event. Partnered with cycling legend, Jens Voigt, to bring together 1,300 participants for a unique and memorable experience. The event won national recognition in 2017, and ownership changed hands in 2018.

Mill Valley, Ca (Remote)

ACTIVE Network delivers premier online and event management solutions proven to help organizations grow and thrive. •Grew and retained 15 enterprise clients valuing $10 million in revenue.•Managed complex multi-year migration of 20 enterprise (global) clients from four end-of-life products to a single enduring product. •Hosted regular client facing meetings to proactively review usage data, set KPI's and mitigate risks; maintaining 97% CSAT. •Participated in quality assurance for 17 product releases annually and managed internal user acceptance testing (UAT) for customer facing teams. •Represented teams' enhancement priorities at product planning meetings to ensure the voice of enterprise clients were represented and critical timelines and functionality needs were met. •Developed client engagement model that was implemented as standard protocol for team. Trained and mentored 8 team members.

•Evaluated, redefined, and launched new training protocols to streamline base learning and reduced onboarding time from 8 to 6 weeks. •Resulted in improved employee satisfaction and scalability.•Created opportunity for every team member to cross-train within the department, enabling clear channels for growth and a deeper knowledge base to effectively resolve client concerns.•Managed project to create and maintain training videos and how-to documents to support and guide clients through every step of their journey.