Stephanie Riggin Email & Phone Number

Washington, Dc, Us

Quantico, Virginia, United States

Support Marine Corps customer with high visibility project to field networking capabilities to the Marine Corps users.

Provides exceptional acquisition, administrative and analytic support for USMC Customer in a fast moving and highly complex program.Remains in constant contact with Government customer and fosters a productive cross collaborative working environment with open communication and transparency.Identifies and continuously improves on programmatic and administrative processes in an agile manner to deliver high quality deliverables.Develops and maintains multiple Integrated Government Schedules to include primary projects and Engineering Change Proposals.Creates presentations for Program Management Reviews, Decision briefs, Integrated Product Team Meetings, and ad hoc briefings.Facilitates meetings with the use of Microsoft Teams for presenting and collaborating on program efforts. Supports the development and updating of statutory and regulatory documentation including the Acquisition Program Baseline, Program Management Plan and Acquisition Strategy.Assists in identifying and managing program risk per the overarching Risk Management Plan and with the use of Project Recon risk tool.Maintains a consolidated action item tracking tool and reviews with team on a weekly basis.

Washington, District Of Columbia

Partner with DOD Joint Artificial Intelligence Center to assess the current state of project management tools and technologies. Engage with Stakeholders at various levels to collaborate and produce a shared vision for modernization to include establishing a Program Management Office within the Product Management Branch that will allow for project management best practices, standards, governance and high level process lifecycle.Coordinate acquisition activities including lifecycle planning, cost estimating to procure capabilities and resources that will enable partner agency’s contact center to be best in class.

Falls Church, Va

Supports a 24x7x365 State University contact center including IT and Student Services; multi-channel operations including phone, chat email and web to case.Deputy Program Manager and interfaces with client regarding daily contact center operations, issues and status of projects and initiatives.Captures and analyzes multiple data reporting requirements for contact center and translates into daily, weekly and monthly deliverables to meet contractual obligations.Reviews and updates Estimate at Completion documentation to determine appropriate staffing levels and forecasts.Develops Standard of Procedures for all program reporting requirements, quality program, work force management operations and management of customer service representatives.Risk Coordinator for contact center contract, responsible for coordination and identification of program risks including management of mitigation steps and assigning relative costs.Reviews and approves customer invoices and updates small business verification documentation for processing. Reviews overtime charges from employees compared to approved hours by customer.Reviews and approves subcontractor invoices while ensuring the subcontractor purchase order maintains sufficient funding for payment; coordinates quotes and funding estimates.Train supervisors and management staff on the use of reporting software, eGain for statistical and employee data needs.Timecard administrator duties include tracking labor hours from GDIT employees and subcontract employees; analyzing timesheets for accuracy including labor rates and project charge codes for over 80 employees.

Fairfax, Va And Largo, Md

Supports University of Maryland University College contract by managing a 24x7x365 contact center including IT and Student Services (Financial Aid, Student Accounts, Registrar, General and Transcripts); multi-channel operations including phone, chat email and web to case.Backup to the Program Manager and interfaces with client regarding daily contact center operations, issues and status of projects and initiatives.Captures and analyzes multiple data reporting requirements for contact center and translates into daily, weekly and monthly deliverables to meet contractual obligations.Reviews and updates Estimate at Completion documentation to determine appropriate staffing levels and forecasts.Develops Standard of Procedures for all program reporting requirements, quality program, work force management operations and management of customer service representatives.Risk Coordinator for contact center contract, responsible for coordination and identification of program risks including management of mitigation steps and assigning relative costs.Reviews and approves customer invoices and updates small business verification documentation for processing. Reviews overtime charges from employees compared to approved hours by customer.Reviews and approves subcontractor invoices while ensuring the subcontractor purchase order maintains sufficient funding for payment; coordinates quotes and funding estimates.Train supervisors and management staff on the use of reporting software, eGain for statistical and employee data needs.Timecard administrator duties include tracking labor hours from GDIT employees and subcontract employees; analyzing timesheets for accuracy including labor rates and project charge codes for over 80 employees.

Fairfax, Va

Supports Senior Director for Financial Services in administering multiple projects that are in excess of $2 million including conducting administrative activities, tracking program goals, improving communication, invoicing, and financial performance estimates. Established spreadsheets that incorporate information from various platforms (Program Management Information Systems and Enterprise Information Systems) to analyze revenues, subcontractor costs, labor expense, profit, and profit margin of multiple projects.Maintains configuration management of accepted and signed deliverables from customer.Established SharePoint site for internal contractual documentation, organization and collaboration.

Quantico, Va

Developed procedures for planning, writing and maintaining of acquisition document configuration management and guidelines in accordance with the Defense Acquisition Guidebook and DoD 5000 Instruction to specifically include Acquisition Strategy / Plan, Risk Management Plan, Statements of Work, Request for Information and Request for Proposals.Managed program acquisition document repository on SharePoint for all Milestone, ILA, and program official documentation in accordance with regulatory and statutory requirements. Administrator and developer for program SharePoint website; initiates user accounts and grants permissions, creates webpages and sub sites. Analyzed financial budgets and future fiscal year spend plans to align with program initiatives and goals into management review presentations and regulatory documentation.Directed operations as the ISSO / AFSO including a computer network, security briefings, inventory audits, industry audits, and completes weekly internal audits to identify vulnerabilities.Sustained custody and control of classified documents in accordance with the laws, regulations, procedures and policies of the U.S. Defense Security Service.Assisted the Facility Security Officer in classified meetings to include planning, setup, review of personnel status in JPAS, briefings and debriefings.

Quantico, Va

Resolved or redirected trouble tickets and performed Tier 1 troubleshooting and technical assistance to Marine Corps System Command end users.Maintained daily schedule of all video conferences and room reservations within the command along with setup of USMC Commander’s video conferences including bridge connections.Coordinated procurement and installation of new A/V equipment.Performed maintenance/troubleshooting on conference room computers and projectors.

Falls Church, Va

Developed database in MS Access for physical equipment inventory and queries for audits.Created automatic reoccurring ordering system through vendors for office supplies. Completed monthly analysis of employee phone bills and authorized payments.Initiated VTC conference calls and established bridge connections for meetings.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Activities and Societies: The National Society of Collegiate Scholars, Alpha Sigma Lambda, Alpha ChiGraduated with a 3.9 GPA concentration.

Education record

Activities and Societies: Future Business Leaders of America, Business Management Co-Op.Accounting and Business Co-Op