Stephanie S. Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Los Angeles Metropolitan Area

-Operationally responsible for 2 retail locations, Warehouse, Corporate office and Event Space.-Facilitate discussions with key stakeholders to reevaluate business operations processes and define new KPIs, improving gross profit margin overall-Collaborate with cross functional teams to define new SOPs that were adopted company wide-Proactively analyzing.

Studio City

• Streamlined daily operations while adhering to budgetary and financial goals. Mentor and lead the Experience Guide, Massage Therapy, and Management teams.
• Cultivate and maintain a professional collaborative environment that focuses on exceptional guest service and satisfaction. Driving positive brand awareness, customer satisfaction, and retention.
• Define job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines for all staff.
• Coordinate and lead services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.
• Nurture and maintain open and collaborative relationships with employees, facilitating employee satisfaction and engagement. Succession Planning.
• Champion continued professional growth for all team members through routine performance evaluations and constructive feedback.

Greater Los Angeles Area

• Oversaw daily operations of a startup beauty lounge that provided skincare and beauty services.
• Delivered excellent customer service and monitored guest feedback through the evaluation of customer surveys and online reviews. Utilized guest feedback for quality assurance purposes.
• Performed monthly inventories for both professional and retail services.
• Drove the achievement of all goals, standards, and policies by hiring, coaching, and counseling staff.
• Inspired and motivated the team daily to achieve facility budgetary goals.
• Reviewed all certifications to ensure validity and posting, as necessary.

Woodland Hills, California

• Coordinated and managed 150+ team members, including scheduling, forecasting, and planning for more than seven departments.
• Maintained budgetary supervision and financial analysis responsibilities for all levels of operations.
• Boosted productivity with the creation and delivery of training programs for staff members
• Collaborated with the GM and COO to forecast and complete budget reports.
• Nurtured professional relationships with clientele and staff.
• Processed payroll for the entire team, performed daily deposits, executed month-end closing reports, and generated monthly PNL statements.

Santa Monica / West Hollywood

• Built, motivated, and directed a high-performance team.
• Instilled a culture of continuous learning and improvement among employees.
• Participated in various employee relations' activities and programs.
• Identified and assessed employee needs, implementing initiatives to address any issues or concerns.
• Provided coaching, training, and counseling to contribute to the career development of every employee.
• Reviewed departmental operations to ensure alignment with company philosophy and policies.

Sedona, AZ

• Supervised the daily functioning of a destination spa.
• Orchestrated the hiring and training for all new staff.
• Launched new policies and procedures to boost productivity and efficiency.
• Incorporated forecasted occupancy and service quantities to implemented monthly scheduling.
• Facilitated employee and guest satisfaction, guest itinerary coordination, and the enforcement of brand standards.
• Performed inventory control for guest room arrival inspections.

Hawaiian Islands

• Garnered experience in a management role of front office operations and learned essential functions of OPERA.
• Emphasized guest and employee satisfaction to facilitate positive interactions.
• Assisted in facilitating daily training for GSA's, encouraged GSA's on providing authentic hospitality, and coached GSA's on Hyatt brand standards.
• Tracked Hyatt Maritz daily scores and informed GSA's and other team members of the current score.
• Tasked with creating new and exciting displays of Maritz scores by developing new designs for our Maritz board.
• Assisted during high-volume periods with check in and check out for guests to provide an exceptional first experience at our property.

Hawaiian Islands

• Gained insight and skill into the daily responsibilities of management in the functions of spa operations.
• Prioritized employee and guest satisfaction, trained staff on Hyatt brand standards, and LRA quality assurance standards.
• Managed payroll and employee benefits with WMS and utilized various functions of SpaSoft to perform duties efficiently.
• Staffed the spa with appropriate associates each day.
• Formed a Japanese phrasebook to improve the staff's communication and increase Maritz feedback from our Japanese market.
• Worked with team to increase the overall quality of our treatments

Flagstaff, Arizona Area

• Developed a strong understanding of Millennium.
• Oversaw client arrival and departures, ensuring complete guest satisfaction.
• Maintained positive client relationships to facilitate high satisfaction scores.
• Streamlined operations with innovative processes to improve the organization of the clinic.
• Sold and retained clients with memberships.

Answered phones and transferred calls in the school of Hotel and Restaurant Management, Directed visitors to the right location and people in the building, Helped faculty and staff with reproducing and organizing materials for their classes, Took inventory of supplies and helped to maintain supply quantities, Helped faculty and staff with use of computers.

Learned Management's roles in Front desk, Housekeeping, and Spa. Mentored by executive members in daily operations. Learned the basic functions of the computer program at the front desk. Checked guests in and out, processed payments, Dealt with customer requests and complaints, Maintained gold passport accounts, Reviewed house counts with Front office.

Trained new staff members at front desk operations, service standards in the dinning room, and event staff members. Updating and maintaining even records, In charge of making sure operations ran smoothly in front of the house when the general manager was not present, Set up onsite events and hired staff to help maintain cleanliness of the event, Collected.