-Operationally responsible for 2 retail locations, Warehouse, Corporate office and Event Space.-Facilitate discussions with key stakeholders to reevaluate business operations processes and define new KPIs, improving gross profit margin overall-Collaborate with cross functional teams to define new SOPs that were adopted company wide-Proactively analyzing data and communicate recommendations to improve inefficiencies-Cultivate a work environment committed to continuous improvement and standardizing process across the company

• Streamlined daily operations while adhering to budgetary and financial goals. Mentor and lead the Experience Guide, Massage Therapy, and Management teams. • Cultivate and maintain a professional collaborative environment that focuses on exceptional guest service and satisfaction. Driving positive brand awareness, customer satisfaction, and retention. • Define job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines for all staff. • Coordinate and lead services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.• Nurture and maintain open and collaborative relationships with employees, facilitating employee satisfaction and engagement. Succession Planning.• Champion continued professional growth for all team members through routine performance evaluations and constructive feedback.• Organize comprehensive training for staff in the use or sale of products, programming, or services. Composed training development documents for franchise training. • Maximize efficiency and productivity through carefully coordinated facility schedules. • Establish service and retail goals, motivate staff to meet and surpass all objectives. • Regulate resources, allocate budgets and financial goals, and manage all inventory.• Ensure complete compliance with all applicable health, safety, or hygiene standards. Coordinate and direct any maintenance or repairs to the facility or equipment. • Complete various accounting duties, such as recording daily cash flow, preparing bank deposits, and generating financial statements.• Collaborate with the payroll department to monitor and prepare payroll.• Recruit, hire and train new staff members that complement the team.• Address and resolve any customer inquiries or complaints promptly.• Contribute to routine meetings with the Leadership Team to discuss potential areas for improvement or possible business opportunities.

• Oversaw daily operations of a startup beauty lounge that provided skincare and beauty services.• Delivered excellent customer service and monitored guest feedback through the evaluation of customer surveys and online reviews. Utilized guest feedback for quality assurance purposes. • Performed monthly inventories for both professional and retail services.• Drove the achievement of all goals, standards, and policies by hiring, coaching, and counseling staff. • Inspired and motivated the team daily to achieve facility budgetary goals.• Reviewed all certifications to ensure validity and posting, as necessary.• Verified staff payroll and attendance were accurate. Monitored monthly P&L to ensure alignment with budgets or exceeding goals. • Supported brand traction through various social media marketing campaigns.• Implemented grassroots marketing for the current location.• Designed and developed systems to increase the efficiency of staffing, hiring, training, and inventory management.• Served as a critical operational contributor to the opening of the company's sixth location in Brentwood, CA.

• Coordinated and managed 150+ team members, including scheduling, forecasting, and planning for more than seven departments.• Maintained budgetary supervision and financial analysis responsibilities for all levels of operations.• Boosted productivity with the creation and delivery of training programs for staff members • Collaborated with the GM and COO to forecast and complete budget reports.• Nurtured professional relationships with clientele and staff.• Processed payroll for the entire team, performed daily deposits, executed month-end closing reports, and generated monthly PNL statements. • Processed and protected confidential and high priority paperwork. • Partnered with the accounting department and Controller to create budgets.• Charged with overseeing all repairs and maintenance throughout the spa.• Adhered to budget by working directly with the Distribution Manager to maintain appropriate inventory levels.

• Built, motivated, and directed a high-performance team.• Instilled a culture of continuous learning and improvement among employees.• Participated in various employee relations' activities and programs.• Identified and assessed employee needs, implementing initiatives to address any issues or concerns. • Provided coaching, training, and counseling to contribute to the career development of every employee.• Reviewed departmental operations to ensure alignment with company philosophy and policies.• Amplified efficiency and productivity and achieved established goals.• Encouraged harmony between all departments to optimize overall operations. • Demonstrated standards examples for employees' awareness.• Spearheaded action plans to achieve established product and service goals.• Identified inefficiencies and made recommendations for process improvements.

• Supervised the daily functioning of a destination spa.• Orchestrated the hiring and training for all new staff.• Launched new policies and procedures to boost productivity and efficiency.• Incorporated forecasted occupancy and service quantities to implemented monthly scheduling.• Facilitated employee and guest satisfaction, guest itinerary coordination, and the enforcement of brand standards. • Performed inventory control for guest room arrival inspections.• Used technologies such as Visual One PMS, Visual one Spa, Visual One Retail, Etime, and Eatech daily.

• Garnered experience in a management role of front office operations and learned essential functions of OPERA.• Emphasized guest and employee satisfaction to facilitate positive interactions. • Assisted in facilitating daily training for GSA's, encouraged GSA's on providing authentic hospitality, and coached GSA's on Hyatt brand standards. • Tracked Hyatt Maritz daily scores and informed GSA's and other team members of the current score.• Tasked with creating new and exciting displays of Maritz scores by developing new designs for our Maritz board.• Assisted during high-volume periods with check in and check out for guests to provide an exceptional first experience at our property.

• Gained insight and skill into the daily responsibilities of management in the functions of spa operations.• Prioritized employee and guest satisfaction, trained staff on Hyatt brand standards, and LRA quality assurance standards. • Managed payroll and employee benefits with WMS and utilized various functions of SpaSoft to perform duties efficiently.• Staffed the spa with appropriate associates each day.• Formed a Japanese phrasebook to improve the staff's communication and increase Maritz feedback from our Japanese market.• Worked with team to increase the overall quality of our treatments

• Developed a strong understanding of Millennium.• Oversaw client arrival and departures, ensuring complete guest satisfaction. • Maintained positive client relationships to facilitate high satisfaction scores. • Streamlined operations with innovative processes to improve the organization of the clinic.• Sold and retained clients with memberships.

Answered phones and transferred calls in the school of Hotel and Restaurant Management, Directed visitors to the right location and people in the building, Helped faculty and staff with reproducing and organizing materials for their classes, Took inventory of supplies and helped to maintain supply quantities, Helped faculty and staff with use of computers and other electronic equipment, Opened and closed the building.

Learned Management's roles in Front desk, Housekeeping, and Spa. Mentored by executive members in daily operations. Learned the basic functions of the computer program at the front desk. Checked guests in and out, processed payments, Dealt with customer requests and complaints, Maintained gold passport accounts, Reviewed house counts with Front office management at the beginning of every shift. In Housekeeping: Learned how to review rooms reports, Change the status of rooms as being clean or dirty through the Computer system, Greeted housekeeping staff and addressed occupancy levels for the day, Addressed any concerns that the housekeeping staff had regarding equipment or damages in guests rooms, Dispensed housekeeper schedules of rooms needing to be cleaned, Helped implement the "Pua" rewards system by addressing improvements in customer service and rewarding housekeepers when service standards were met, Helped with room inspections, In the Spa: Learned the basic functions of Spa Soft, Learned the basic operations and duties for Greeting and checking clients in and out, Escorted guests to the appropriate waiting areas, Learned how to maintain the therapist's schedules, Researched the competitive markets for Na Ha Ola Spa and put together a spread sheet for the spa director presenting my findings.Rotated through Food and Beverage operations, Accounting, Events and Catering, Sales, Security, Engineering, Guests Services, the IT department, learned the basic functions of each department as well as helped with basic daily duties in each department.

Trained new staff members at front desk operations, service standards in the dinning room, and event staff members. Updating and maintaining even records, In charge of making sure operations ran smoothly in front of the house when the general manager was not present, Set up onsite events and hired staff to help maintain cleanliness of the event, Collected final payments for events