• Accumulated expertise in providing e-commerce support, overseeing website administration, managing products, delivering exceptional customer service, and conducting insightful data analysis.• Managed online store operations, handling customer inquiries via phone and email, and ensuring smooth order processing and fulfillment for online sales and subscriptions. • Supported the company's eCommerce platform, overseeing key responsibilities such as product uploads, content updates, and inventory management.• Collaborated closely with cross-functional teams, including warehouse, returns, custom, and product management, to streamline processes, resolve problems and reduce lead times.• Utilized Golf Locker’s proprietary CRM system to generate reports using Excel on customer behavior, sales performance, brand retention, and other key metrics, contributing to data-driven decision-making.• Conducted in-depth analysis of historical trends and profitability data to drive strategic purchasing decisions for upcoming product lines, enhancing forecasting accuracy and optimizing inventory management.• Contributed to the development and implementation of strategies to increase online sales and improve upon proprietary My Golf Locker personal shopping service software.

• Engaged in direct client interactions within PricewaterhouseCoopers, providing integral support to the Confirmations department. Contributed to the operations of a globally renowned accounting firm, ranked as the second largest worldwide.• Acted as a liaison between PwC and external parties, facilitating prompt and accurate transmission of confirmation requests and responses.• Integrated and synthesized information from PwC Confirmations, Quick Confirm and CMS to analyze complex data, anticipate issues and solve problems.• Conducted the printing, shipping, collecting, verifying, scanning, filling, and reconciling of 3rd party audit confirmations.• Performed thorough evaluations of responses received from third parties, meticulously assessing the reliability of information provided.• Compiled accurate and fully compliant final audit deliverables sent to the proper engagement team.• Maintained thorough documentation of confirmation activities, ensuring compliance with audit standards and regulatory requirements.

• Metrics driven environment: 300 outbound dials/day or 4 hrs. talk time/day, 25 enrollments/mo.8 starts/mo. • Conducted interviews with prospective students to assess their educational goals, career aspirations, and suitability for school programs.• Guided prospective students through the admissions process, providing comprehensive information about program offerings, admission requirements, and financial aid options.• Utilized CRM software to track and manage leads, follow up with prospective students, and monitor enrollment progress.• Built and maintained positive relationships with prospective students, offering personalized support and guidance to address their concerns and inquiries.• Provided ongoing support to enrolled students, serving as a resource for academic and administrative questions and concerns.• Demonstrated knowledge of all applicable federal and state compliance requirements and regulations.