Stephanie Twardak Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Conceptualized, produced, and implemented creatively designed training/support materials centered around Safety, Sales, and Service, and Safety. Collaborated with internal stakeholders to ascertain context, data.
• Designed and implemented new Onboarding, Continued Education, and Career Development Programs for hourly and salary positions that effectively improved employee retention in the first six months and garnered positive.
• Developed and sourced content to build a robust, relevant training library. Experience with various LMS platforms, content providers and content creation software, including: Brainier, EdApp, Litmos, MasterClass.
• Innovated and implemented company-wide Values & Culture Champion Program that significantly improved team morale and workplace culture.
• Procured and implemented OSHA training and other compliance-related training to guarantee compliance with local and federal law across 45+ locations in 19 states and 5 countries.

Naperville, IL

• Cost, Schedule, and Project Management support for $3.5M+ annual sales.
• Managed a team of shift supervisors and 20+ direct reports to deliver a world-classexperience to 100,000+ people each year while meeting challenging sales targets.
• Responsible for recruiting, hiring, training, and continually coaching teammembers to ensure staff adhere to policies, procedures, and best practices whilecommunicating company objectives, monitoring sales results and.
• Collaborated with Field Implementation and Product Development teams toefficiently and effectively roll out new initiatives.
• Formed and upheld vendor relationships and business partnerships, includingfacility maintenance, trading of goods and services, and community involvement.

• Oversaw daily operations and led a productive and highly motivated team to deliver the experience to up to 250 patrons each day.
• Managed the manifest to ensure maximum occupancy and profit. Set and achieved daily sales goals and performed on-the-spot sales coaching with the team.
• Responsible for bi-weekly payroll, handling and inputting all invoices, creating and submitting all credit card expense reports, managing and approving employee travel reimbursements, generating outgoing invoices, and.
• Scheduled and coordinated staff meetings, travel arrangements, and appointments for all local/visiting personnel.

Ifly Naperville

• Promoted from Customer Service to Shift Manager within 1 year.
• Delivered world-class customer service in person and electronically. Consistentlyexceeded targets and made top sales performer.
• Acted as point of escalation to resolve customer inquiries and IT Issues.
• Performed open/close procedures and daily facilities management.
• Retail and inventory management lead for all merchandise and office supplies.
• Ambassador for the brand

Chicagoland Area

• Hosted interactive live team trivia and entertained large crowds at regular weekly locations, fundraisers, and charity events.
• Controlled and maintained company’s social media presence; promoted weekly locations and regularly developed social media campaigns.
• Formed and maintained relationships with business prospects.
• Primary mentor and trainer for new employees. Constructed team member trainingprogram with written manual that was implemented across the entire company.
• Received annual recognition awards from CEO for “Excellence in Group Work” and "Organizational Skills"

Plainfield, IL

• Directed a team of servers and front-of-house staff, ensuring efficient restaurant operations and maintaining high customer satisfaction levels.
• Fostered a welcoming and attentive atmosphere for guests, leading to an increase in repeat customer visits. Personally handled customer inquiries and resolved any issues, ensuring a positive dining experience.
• Managed daily front-of-house operations, including staff scheduling, table assignments, and reservation management.
• Implemented upselling strategies that boosted average per-table sales.
• Oversaw front-of-house inventory, including dining supplies and beverages, effectively reducing waste through meticulous tracking and ordering.

Full-Stack Web Development

Graphic Design