Stephanie Wilkening Email & Phone Number

Meridian, Idaho, United States

Boise, Idaho Area

• Responsible for all operational activities in any given area, including one main lab, six patient service centers, six courier routes, specimen collection, specimen processing, and testing.• Oversee technical staff, phlebotomists, specimen processors, and couriers.• Maintain compliance with all corporate policies, protocols, and procedures at each site.• Manage annual improvement in all areas of responsibility through the ongoing use of continuous quality improvement ideologies. • Direct and manage operations in a manner that facilitate/aid sales in the Treasure Valley.• Maintain a courier system that is efficient and cost effective while meeting both client’s and Interpath’s needs. • Supervisory responsibilities include: recruiting, hiring, retention, hours/overtime management, policy compliance, productivity management, quality control, evaluations, discipline/corrective action, and training/development.• Actively monitor all expense categories monthly and reduce costs whenever possible.• Actively monitor the efficiency of each site and all associated personnel as a mechanism to reduce cost and enhance productivity.

Boise, Idaho Area

-Supported company wide communication by improving and updating the Intranet- Improved online presence through the development of a new website and management of social media accounts- Assisted sales efforts through various marketing materials including the creation of a trade show display, brochures, online advertising, and print advertising.- Helped improve company knowledge of market share and potential customer opportunities by compiling research into easy to read spreadsheets.- Completed market research to help strategize price changes.- Applications used: Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.

Boise, Idaho Area

- Pricing coordination for multiple pet-product related businesses.- Resolved pricing variances and discrepancies by utilizing the SAP system and both departmental and cross-functional resources- Researched and worked across functional areas to identify and resolve root cause issues.- Processed pricing updates received by sales and business teams with appropriate urgency to ensure timely shipment of orders.- Worked with customer order team members to review, research, update current, and formulate new policies and procedures, as needed, and within the Central Garden and Pet guidelines.- Applications used: SAP Enterprise System, Microsoft Office, and Excel.

Horseshoe Bend, Id

-Conducted sales of services to existing/potential customers.-Performed data entry to help organize sales in raft trips and photography.-Worked in a team to ensure customer satisfaction.

Pucon, Chile

- Provided a positive and productive educational atmosphere to foster a learning environment.- Acknowledged different learning styles in each child and applied a variety of instructional strategies appropriate for teaching each particular style.- Emphasized culture integration in daily lesson plans.- Provided appropriate feedback to the children's parents regarding progress in educational sessions.

Boise, Idaho

-Used written and verbal interactions to manage 60 Nurse's/CNA's schedules and duties.-Maintained daily communication between department heads and medical staff to ensure the safety of residents and employees.-Managed inventory to help ensure necessary medical supplies were available for 200 residents at any given time.

-Provided physical support to assist patients to perform activities of daily living, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.-Gathered information from caregivers, nurses, or physicians about patient condition, treatment, or appropriate activities.-Communicated with patients to ascertain feelings or need for assistance or social and emotional support.-Worked in a team to ensure resident needs were being met.