Stephanie Woodward Email & Phone Number

• Create exceptional content through our user-friendly article center and easily monitor performance metrics for our efficient automated response system• Engage in communication with our esteemed clientele via live chat, email, and occasionally phone, in a courteous, empathetic, and proficient manner.• Resolve both simple and intricate customer concerns with adept troubleshooting skills.• Remain current on the latest product enhancements and advancements.• Foster a collaborative environment with colleagues to enhance our collective knowledge and support for both our customers and each other.• Recognize and report any technical malfunctions to our Product Operations team.• Identify any unusual customer interactions and escalate them appropriately by submitting bug tickets or developer tickets.

Fort Collins, Colorado, United States

• Utilizes various templates to maintain a consistently high RIPH • Able to make customers happy with a proven QA above 4.0 • Recommend and upsell a variety of Otter products to keep customers on brand • Assist in interviews and the hiring process for team CSRs as a team leader • Support my assistant manager by conducting Call Review and Q&A meetings • Work with CallMiner to track customer and agent relationship patterns

Fort Collins, Colorado Area

Valparaiso, In

Knox, In

Valparaiso, In

Bachelor Of Science (B.S.), Psychology, Minor In Sociology

Education record

Core 40 Diploma