Stephanie Silva Email & Phone Number

Kennewick, Wa, Us

Kennewick, Washington, United States

- Co-Founded an all inclusive interior design and general contracting company providing end to end home consultation, renovation, and real estate services.- Services include vision board creation, budget estimation, general contracting management, and final staging of completed spaces to customer specifications.- Create comparative market analysis and marketing plans for clients to be empowered with information to make the best real estate decisions to meet their personal and investment needs.- Developed design plans and executed staged luxury houses, resulting in average sales vale 15% over list.

Washington, United States

• Administer the internal employee mobility process for the customer service network across the United States. Responsible for providing excellent services for employees looking for transfer or promotional opportunities.• Manage business relationships to understand development gaps and help create development and training resources to grow our internal talent.• Subject matter expert for all internal policy and guidelines for the customer service organization, facilitating all internal changes and mechanism processes to enforce them.• Develop employee-centric promotion processes and standard work to allow more efficient employee opportunity identification and movement.

• Exhibit the highest standard in customer service with enthusiasm for wine and the knowledge of Col Solare’s background and production details.• Motivate and train the Guest Services Team to meet goals and provide feedback to improve individual and team performance.• Conduct Col Solare vineyard tours. Educating guests through Col Solare’s history, production and vineyard practices and achieving high guest satisfaction.• Contribute to Guest Service Team’s sales goals through wine sales and club membership conversions.

Greater Seattle Area

- Manage a team of 21 recruiting coordinators, responsible for recruiting operations specializing in high volume achieving 10,000+ student hires for FY’20. My team coordinated 24,000+ interviews. Responsibilities include scheduling interviews, candidate engagement, intern evaluations, interviewer participation, and recruiting funnel management.- Launched a Student Programs global operational standardization process, bringing alignment and efficiency across Amazon business (AWS, Devices, Consumer, etc.).- Developed an inclusive interviewing process with the goal of reducing unconscious bias and regularly reviewed metrics working to improve our process to foster diversity and equality. - Managed a task force to close late stage interview participation gaps with a goal of clearing our candidate interview backlog, completing 6,000 interviews in 4 weeks, and driving post-mortem documentation and analysis to prevent similar issues in future years.- Developed a voice of the customer “VOC” monthly review process to analyze experience data from candidates, interviewers and hiring managers to identify process improvements to implement mid-season to increase customer satisfaction.

Greater Seattle Area

- Created a student onboarding and new hire experience curriculum for 3,000+ interns across North America to achieve educating interns and their manager on program expectations, development areas, and a path to a successful and satisfactory internship.- Launched new on-boarding programming that created a unified new hire experience, reducing hiring processing defects by 10% and increased business partner satisfaction through a more seamless on-boarding process. - Streamlined New Hire Orientation improving logistics, partnering with various support teams (work authorization, badging, IT, etc.), and drove time savings to increase volume from 300 to 800+ new employees.- Analyzed and monitored intern and manager experience survey data with the goal of identifying program knowledge gaps, driving programmatic process improvement, and increasing return on investment of the program overall.- Managed two recruiting coordinators through planning and execution of intern event scheduling, spearheading vendor negotiations and maintaining annual budgets.- Drove continuous improvements and met timeline expectations through weekly scrums, determined sprint expectations/goals and timing, and influenced senior leadership to remove barriers if needed.

Greater Seattle Area

• Managed a team of 10 recruiters and recruiting coordinators, overseeing the internal employee mobility of our operations network across the United States. Responsible for providing excellent services for employees looking for transfer or promotional opportunities. Team processed 3000+ applications, 30% increase from 2016.• Worked with business teams to understand development gaps and help create development and training resources to grow our internal talent.• Partnered with global leaders in a kaizen event to build a globally aligned internal transfer process, while developing robust end to end internal service to increase customer satisfaction.• Subject matter expert for all internal policy and guidelines for the operations organization, representing operations for all internal changes and mechanism processes to enforce them.

Greater Seattle Area

Managed two recruiters and two coordinators to hire 1000+ operations professionals for the southwest operations/fulfillment business. Covered over 20 buildings and worked with business partners on recruiting strategies. Lead the recruiting plans for two multi-year site launches covering all reporting, business communication, interview planning, and new hire coordination across hundreds of candidates. In addition, developed a career development training program for recruiting coordinators resulting in 40% of program participants getting promoted within 6 months.

Greater Seattle Area

Managed recruiting needs by maintaining direct communication with senior leadership from 15 fulfillment centers across the central region of the United States. Lead recruiting strategy and action plans to fulfill business needs, which included new building launches, new positions, and attrition backfill hiring and resulted in 300 hires in one year. Driving continuous improvement programs to increase interest and conversion by 20%.

Seattle Wa

Owned candidate generation for senior level roles for Amazon’s Retail Finance and Tax Teams. Consulted hiring managers through the recruiting process and developed action plans to complete staffing needs while innovating and implementing a new process for large event hiring with partnership from other recruiting team and business partners.

Interior Design

Bachelors Of Business And Bachelors Of International Political Economy