Service Consultant
Current• Assessed client service requirements and resolved accordingly.• Generated leads, built new and maintained existing customer relationships for walk-in customers.• Migrated customers to digital platforms.• Actively engaged with walk-in customers to identify demand generation opportunities and promote the use of multiple branch and non-branch channels.Risk, Regulatory, Prudential & Compliance: • Managed, processed, and attended to the handling, control, movement, storage, and collection of all cash assets in the branch. • Adhered to all duty of care requirements as per branch operating procedures to minimize error rates, cash differences, and operational losses. • Completed reports and ad-hoc administrative duties as required Data: • Assess what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the In-Work Lead to act on the system. Collate information on value, variation and failure in the system whilst executing work processes, in order to contribute to the development of management information for the department.
