Stephany Cisneros Email & Phone Number

- Wrote and executed SQL queries and Looker Analytical reports, showcasing strong database and analytical skills.- Utilized Python scripting to manipulate production data, resolving reported issues efficiently, demonstrating problem-solving capabilities.- Investigated and fixed product issues, honing analytical and troubleshooting skills.- Maintained Tier 3 Jira board, ensuring timely issue resolution and effective communication with engineering teams.- Guided Tier 1 & 2 support members, providing technical guidance and fostering a collaborative learning environment.- Leveraged Advanced REST Client to effectively troubleshoot and resolve reported issues- Conducted data quality checks for districts, pinpointing and rectifying any enrollment discrepancies to maintain data integrity- Conducted rigorous Quality Assurance (QA) checks to guarantee the accuracy of reports requested by customers

- Delivered top-notch healthcare navigation concierge service through phone, chat, text, and email, honing strong communication and interpersonal skills.- Successfully sourced high-quality care providers, displaying a keen ability to match member needs with optimal solutions.- Answered benefit questions, ensuring members comprehensively understood options and shared financial responsibility, contributing to improved member satisfaction.- Proactively addressed healthcare billing inquiries, showcasing analytical and problem-solving abilities.- Facilitated care coordination by scheduling doctor's appointments and arranging ancillary support services, demonstrating organizational and multitasking skills.

Computer Software Engineering

Acquired comprehensive knowledge of industry best practices and software development standards, focusing on JavaScript, HTML5, CSS3, React.

Bachelor'S Degree, Health/Health Care Administration/Management