Steph Bright Email & Phone Number

Brighton, Gb

Example responsibilities in role included: - Consulting with customers on people challenges across the employee lifecycle, specialist areas: organisational psychology, DEIB, social value. - Leading on customer growth events to showcase thought leadership and build existing and new customer relationships - Proposition development and testing new proposition ideas with customers

Leadership Council Members are appointed for a two-year term and, during this time, are tasked with numerous activities to assist Capita’s Executive Committee in decision making, such as; - Preparing for and participating in up to three mentoring sessions with an Executive Committee member across each 6-month period - Engaging with and leading special projects set by the Executive Committee looking at a particular area or activity - these have been diverse and business critical, for example addressing high attrition areas or supporting the setting of net zero targets - Sponsoring one of Capita’s Employee Network Groups which includes liaising with the relevant chair and committee, attending or supporting events and inputting into the strategic direction and activities of the group - Attending and actively reporting to Executive Committee meetings in an observational capacity

Working with the Divisional People Director to drive strategic engagement and inclusion initiatives for the Public Service division (circa 12,000 employees), including: - Building the divisional DEIB strategy - People survey distribution and detailed data analysis - Supporting business integration of Employee Network Groups - Identifying and building business cases to scale existing engagement initiatives This was a 6-month fixed term role and ended due to restructure.

Consulting with customers on a range of complex people and learning challenges, with a primary focus on evidence-led approaches to consulting, propositional development and thought leadership. I facilitated collaborative sessions with customers and ran both virtual and in-person sessions across a range of topics. Examples of key areas of research I undertook include:- Neurodiversity, wellbeing and the role of workplace learning - Hybrid work and new organisational design models - Thriving digital cultures and digital leadership models - Leading through crisis- AI and data, and the implications for learning and development- Reproductive health and gender inclusion at work

My role was to design integrated solutions across the broad, full spectrum of learning services, including complex multi-product line services, MLS and more discreet learning programmes. It required: - Excellent stakeholder management & ability to influence, articulating ideas clearly- Complex service design – for both private & public sector clients, identifying the bigger picture need as well as developing detailed service architecture- Client engagement and needs consulting - Rich market insight to understand what suppliers & products are leading the market - Identifying and collaborating with partner organisations - Commercial acumen, ensuring solutions are commercially viable and attractive - On-going development of solution and service capability, identifying preferred models & contributions to the evolution of products e.g. MLS, digital learning

Served a 2 year term as Board Director for the eLearning Network, specifically focusing on supporting the running of events and member strategy, where I led the planning of the highly successful eLN Connect annual conference attended by over 150 people in Nov 2019.

Brighton

I was responsible for managing key client relationships as well as development of new business development and relationships at Nice Media, including: - Project scoping and pricing, working alongside the production team - Key account management - Networking, events and developing relationships with potential partners and clients - Continually defining and developing the sales process at Nice Media - Overseeing and inputting into creation of sales and marketing collateral - Sales forecasting and building strong pipeline to meet sales targets - Aligning sales & marketing strategy of the business to meet core business objectives

Brighton, United Kingdom

As the first person to take up the CSM role I was critical in implementing the Customer Success processes and strategy for the business which are still in place today and have allowed the Products team to see a significant increase in client growth. I was responsible for overseeing the support and implementations team for learning products, as well as acting as a client-facing customer success and project manager. I was therefore able to create a seamless loop between our technical support and overall customer success for our varied client-base. Key responsibilities included: - Line management of the technical support and implementations team - Overseeing project management, including management of budgets, schedules, risks - Overseeing all client support services and Zendesk - Delivering technical training and consultancy services - Helping to identify and measure success metrics for our clients - Creating documentation to support technical system guidance as well as community management support - Support marketing and sales functions in bid for new products clients - Upselling products services to existing client base

Brighton, United Kingdom

I was responsible for the success of Brightwave's tessello clients by working closely with them to engage their online communities. This role required knowledge of Community Management theory and practice to engage, grow, and promote social learning communities powered by tessello as well as success frameworks to benchmark, measure, and analyse data on those communities.

Brighton, United Kingdom

Working in a small production team to create high-quality bespoke e-learning solutions, my role was to oversee the project from beginning to end, making sure we deliver to schedule, on budget and to client expectations. Resourcing, overseeing and managing project issues as well as budgets and schedules, were essential components of the role. I achieved a good knowledge of xml coding, and building with authoring software such as Articulate Storyline. I then became involved with project coordination in the delivery of eLearning products, working closely with high-profile clients such as UNISON and Tesco Bank. I acquired a huge deal of LMS knowledge, e-learning market products, and broad insight into the industry.

Sevilla, Spain

FACUA is a non-governmental consumer rights' organisation based in Seville. As an intern I was part of the International Relations department. This was my second time living in Seville, and an exciting time to do something different after finishing University. My role involved the translation of documents and news articles from Spanish to English, email correspondence, as well as research into similar European organisations and current consumer affairs. It was a fantastic way to improve my Spanish skills and learn about consumer law and charities.

Royal Borough Of Greenwich

Bexleyheath, Kent

Bexleyheath, Kent

Msc Organizational Psychology, Distinction

Bachelor Of Arts (Ba), Film Studies And Spanish, 2:1

3 A-Levels

Art, Grade A Spanish, Grade B Classical Civilisation, Grade C

12 Gcse'S