Steph Bright Email and Phone Number
Steph Bright work email
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Steph Bright personal email
I am a curious and creative professional with over 10 years of experience in Learning & Development, DEI, Employee Engagement and Organisational Culture. Throughout my career I have followed a pursuit of continuous learning and have various qualifications in Community Management, Psychological Research Design, Psychometrics, and an MSc in Organisational Psychology with Distinction. I have held voluntary roles as a Board Director for an industry CIC, planning an event for 150+ L&D professionals, and as a Leadership Council Member where I have played a role in key strategic projects set by the Executive Committee including Net Zero targets, the Responsible Business strategy and organisation-wide Culture initiatives. Being human at work is fundamental to my philosophy. I believe in bringing kindness, empathy and authenticity into everything I do. I like to adopt creative approaches to problem-solving and using data and research to think critically about driving better outcomes. Purpose is also integral to me, at work and beyond. In my spare time I am passionate about contributing to my local community and my current volunteering involves primarily supporting the fundraising and events committee for Brighton Women's Centre. Social mobility (the subject of my MSc dissertation), inclusivity and sustainability are all causes I am passionate and knowledgeable about and endeavour to bring into my work.
Capita
View- Website:
- capita.com
- Employees:
- 25676
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Diversity, Equity And Inclusion (Dei) Operations Manager - Recruitment Partnership ProjectCapitaBrighton, Gb
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Propositions Consultant / Interim Head Of Workforce Development PropositionCapita Sep 2024 - Present
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Senior Consultant (Workforce Development)Capita Feb 2024 - Sep 2024Example responsibilities in role included: - Consulting with customers on people challenges across the employee lifecycle, specialist areas: organisational psychology, DEIB, social value. - Leading on customer growth events to showcase thought leadership and build existing and new customer relationships - Proposition development and testing new proposition ideas with customers
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Leadership Council MemberCapita Jul 2022 - Jun 2024Leadership Council Members are appointed for a two-year term and, during this time, are tasked with numerous activities to assist Capita’s Executive Committee in decision making, such as; - Preparing for and participating in up to three mentoring sessions with an Executive Committee member across each 6-month period - Engaging with and leading special projects set by the Executive Committee looking at a particular area or activity - these have been diverse and business critical, for example addressing high attrition areas or supporting the setting of net zero targets - Sponsoring one of Capita’s Employee Network Groups which includes liaising with the relevant chair and committee, attending or supporting events and inputting into the strategic direction and activities of the group - Attending and actively reporting to Executive Committee meetings in an observational capacity
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Head Of Employee Engagement And Inclusion - Cps & Tss (6 Month Secondment)Capita Jul 2023 - Jan 2024Working with the Divisional People Director to drive strategic engagement and inclusion initiatives for the Public Service division (circa 12,000 employees), including: - Building the divisional DEIB strategy - People survey distribution and detailed data analysis - Supporting business integration of Employee Network Groups - Identifying and building business cases to scale existing engagement initiatives This was a 6-month fixed term role and ended due to restructure.
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Senior Consultant - Research & InsightsCapita Jan 2021 - Jul 2023Consulting with customers on a range of complex people and learning challenges, with a primary focus on evidence-led approaches to consulting, propositional development and thought leadership. I facilitated collaborative sessions with customers and ran both virtual and in-person sessions across a range of topics. Examples of key areas of research I undertook include:- Neurodiversity, wellbeing and the role of workplace learning - Hybrid work and new organisational design models - Thriving digital cultures and digital leadership models - Leading through crisis- AI and data, and the implications for learning and development- Reproductive health and gender inclusion at work
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Solution Design DirectorCapita Learning Jul 2018 - Jan 2021My role was to design integrated solutions across the broad, full spectrum of learning services, including complex multi-product line services, MLS and more discreet learning programmes. It required: - Excellent stakeholder management & ability to influence, articulating ideas clearly- Complex service design – for both private & public sector clients, identifying the bigger picture need as well as developing detailed service architecture- Client engagement and needs consulting - Rich market insight to understand what suppliers & products are leading the market - Identifying and collaborating with partner organisations - Commercial acumen, ensuring solutions are commercially viable and attractive - On-going development of solution and service capability, identifying preferred models & contributions to the evolution of products e.g. MLS, digital learning
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Board DirectorElearning Network Dec 2017 - Dec 2019Served a 2 year term as Board Director for the eLearning Network, specifically focusing on supporting the running of events and member strategy, where I led the planning of the highly successful eLN Connect annual conference attended by over 150 people in Nov 2019. -
Client Relationship ManagerNice Media Jul 2017 - Jun 2018BrightonI was responsible for managing key client relationships as well as development of new business development and relationships at Nice Media, including: - Project scoping and pricing, working alongside the production team - Key account management - Networking, events and developing relationships with potential partners and clients - Continually defining and developing the sales process at Nice Media - Overseeing and inputting into creation of sales and marketing collateral - Sales forecasting and building strong pipeline to meet sales targets - Aligning sales & marketing strategy of the business to meet core business objectives -
Customer Success ManagerBrightwave Group Dec 2015 - Jul 2017Brighton, United KingdomAs the first person to take up the CSM role I was critical in implementing the Customer Success processes and strategy for the business which are still in place today and have allowed the Products team to see a significant increase in client growth. I was responsible for overseeing the support and implementations team for learning products, as well as acting as a client-facing customer success and project manager. I was therefore able to create a seamless loop between our technical support and overall customer success for our varied client-base. Key responsibilities included: - Line management of the technical support and implementations team - Overseeing project management, including management of budgets, schedules, risks - Overseeing all client support services and Zendesk - Delivering technical training and consultancy services - Helping to identify and measure success metrics for our clients - Creating documentation to support technical system guidance as well as community management support - Support marketing and sales functions in bid for new products clients - Upselling products services to existing client base -
Community Engagement CoordinatorBrightwave Ltd Oct 2014 - Dec 2015Brighton, United KingdomI was responsible for the success of Brightwave's tessello clients by working closely with them to engage their online communities. This role required knowledge of Community Management theory and practice to engage, grow, and promote social learning communities powered by tessello as well as success frameworks to benchmark, measure, and analyse data on those communities.
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Project / Product CoordinatorBrightwave Ltd Mar 2014 - Oct 2014Brighton, United KingdomWorking in a small production team to create high-quality bespoke e-learning solutions, my role was to oversee the project from beginning to end, making sure we deliver to schedule, on budget and to client expectations. Resourcing, overseeing and managing project issues as well as budgets and schedules, were essential components of the role. I achieved a good knowledge of xml coding, and building with authoring software such as Articulate Storyline. I then became involved with project coordination in the delivery of eLearning products, working closely with high-profile clients such as UNISON and Tesco Bank. I acquired a huge deal of LMS knowledge, e-learning market products, and broad insight into the industry.
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International Relations InternFacua Sep 2013 - Dec 2013Sevilla, SpainFACUA is a non-governmental consumer rights' organisation based in Seville. As an intern I was part of the International Relations department. This was my second time living in Seville, and an exciting time to do something different after finishing University. My role involved the translation of documents and news articles from Spanish to English, email correspondence, as well as research into similar European organisations and current consumer affairs. It was a fantastic way to improve my Spanish skills and learn about consumer law and charities. -
Sessional Library AssistantGreenwich Council Oct 2007 - Sep 2013Royal Borough Of Greenwich -
Fragrance Sales ConsultantBeauty Consultants Bureau Dec 2009 - Dec 2012 -
ReceptionistGoals Soccer Centres Mar 2009 - Sep 2009Bexleyheath, Kent -
Store Assistant - FragranceBoots Uk Sep 2008 - Jun 2009Bexleyheath, Kent
Steph Bright Skills
Steph Bright Education Details
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Distinction -
Bexley Grammar School - 6Th Form3 A-Levels -
Bexley Grammar School12 Gcse'S
Frequently Asked Questions about Steph Bright
What company does Steph Bright work for?
Steph Bright works for Capita
What is Steph Bright's role at the current company?
Steph Bright's current role is Diversity, Equity and Inclusion (DEI) Operations Manager - Recruitment Partnership Project.
What is Steph Bright's email address?
Steph Bright's email address is st****@****e.co.uk
What schools did Steph Bright attend?
Steph Bright attended Birkbeck, University Of London, University Of Sussex, Bexley Grammar School - 6th Form, Bexley Grammar School.
What are some of Steph Bright's interests?
Steph Bright has interest in I Love Documentaries In Particular, Children, Eating, My Top 5 Things Are, Civil Rights And Social Action, Education, Environment, Films, Music, Cats.
What skills is Steph Bright known for?
Steph Bright has skills like E Learning, Microsoft Office, Customer Service, Teamwork, Time Management, Languages, Communication, Office Administration, Online Research, Microsoft Word, Community Engagement, Community Management.
Who are Steph Bright's colleagues?
Steph Bright's colleagues are Scott Sweeney, Carla Louise Finnigan, Julie Frater, James Constable, Taylor Ivens, Tara Appleby (Née Bray), Kirsty Jeffrey.
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Steph Bright
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