Stephanie Chew Email & Phone Number

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Malaysia

Malaysia

Kuala Lumpur, Malaysia

OverviewAssist in developing the company’s online business via different marketing channel, work closely with Marketing Director to plan, implement and achieve marketing KPI. Reach out to build branding awareness, drive traffics, and increase spenders.- Social Media MarketingPlan, create & manage contents to grow fan base & increase fans engagement via interesting posts; create awareness for campaigns & events; Generate traffics to our website; Implement various contests to reward our loyal fans. Work closely with customer service team to ensure all customers’ request/inquiries are responded.- Email Marketing Create & manage content of newsletter, Implement personalized subject lines to increase open rates, CTR & conversion rates; Email testing to find out which subject line works best; Ensure email is delivered properly delivered to our customers. - Partnerships / CSRCollaborate with new partners for new campaigns & events to drive brand awareness & traffics. Partner with charity organizations to raise funds for society needs. - Offline Marketing (Digital Billboard, building commercials)As a tool to deliver branding messages, Planning & scheduling of campaigns to go live on electronic billboards & building commercials, Liaise with related department to ensure all creative is ready & and good to go, to ensure advertisement runs during the targeted period.- Events Assist in events planning & managing, sponsorships, ensure events run smoothly; Part of the team to promote & attract job seekers during our on ground event (Job Fair)

Kuala Lumpur, Malaysia

OverviewResponsible in managing and creating contents for both online and offline marketing. Helps drive traffic via SEO, Google ads, banner advertising, online content management, social media, press ads.- Online MarketingPlan, implement & manage SEO, Google & banner advertisings; Ensure all keywords are optimized; Manage & creates website content, ensure all information is upkeep, and accurate. Drive traffics to website via social media.- Offline marketingLiaise with relevant teams to ensure all marketing materials are up-to-date. Ensure all creative are delivered to media and press ad is released.- On-ground eventsLiaise with designers to create & develop promotional materials for company event (Travel Fairs), Liaise with suppliers for printings and ensure all requirements are met, Be at the event to support & drive sales

Langkawi, Malaysia

OverviewUndergo 6 months of internship/training program in The Westin Langkawi; I was trained in various department such as Front office (Guest services, Villa division, concierge), F&B department (Fine dining, semi-fine dining, lounge, banquets), Kitchen (Hot/Cold kitchen, bakery), Leisure (Kids club, Gym & fitness). During this 6 months, to ensure I carry out my responsibilities well & delivered efficient service to ensure guest satisfactions.- Front Office / Guest Services Assist in check-in and check-out process, escort guests to rooms/villas. Handles guest requests & enquiries, resolve complaints and ensuring guest satisfactions. Assist guests on restaurant reservations, travel arrangement. Ensure public/lobby area is always in good condition. Daily morning reports, bulletins and follow-ups to keep our team mates up-to-date- Food and beverages (Service & operation, banquets, bartender) Assist in Mise en place, ensuring all equipments are sufficient before operation hour, be knowledgeable to handle guest enquiries on menu, follow service standards while serving guests, set ups & turndown services for new events, ensure the operation of restaurants & banquet events run smoothly, practice hygiene & safety proceduresExperienced gained:- Understand the operations of hotel from various departments- Practiced professional communication skills- Able to deliver & meet guests expectations - Behind the bar experiences, hands on practices on beverages - Events operations

Diploma In Hotel And Travel Management, Hospitality And Tourism Management

Education record