Stéphanie D. Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

Calgary, Canada Area

Calgary, Canada Area

Edmonton, Canada Area

Jury for grant program, revise applications, build feedbacks and give points to each documents. Review all applications at the committee panel, influence decision on funding allocations.

Calgary, Canada Area

Sudbury, Ontario

•Coordinate details of daily VIP trailer, pre- Gala and Gala events.•Application to City council and governmental association for permits.•Calculate budgets and ensure they are adhered to.•Book talent, including musicians, bands, and disc jockeys.•Select chefs or catering companies to prepare food for event.•Select dishes for menus.•Visit venue to plan layout of seating and decorations.•Coordinate and monitor event timelines and ensure deadlines are met.•Participates in all efforts to publicize event.•Negotiate and secure event space.•Respond to sponsors special requests.•Manage volunteers at the events, including bouncers and security personnel.•Manage correspondence.•Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.•Keep inventory of all alcohol beverages and display materials

Sudbury, Ontario

•Manage daily operations for the Restaurant, Lounge, Grab & Go and Room Service.•Review payroll sheet and do the appropriate changes for payment of all staff within the department. •Ordering non-alcoholic and alcoholic beverages, produce and other equipment.•Review Food & Beverage cost and take appropriate actions.•Maintain, distribute and manage up to date contracts and banquet event orders for all clients.•Participate in marketing events and the creation of all print materials for the department as well as electronic materials to market services as approved by the GM within the guidelines of the overall company policies.•Follows company policies and procedures and is able to effectively communicate them to all staff and colleagues.•With the assistance of Banquet Captains strategically schedules and manages appropriate staffing levels for set up, execution, tear down and clean up of all inside and outside events.•Participate in developing a process to gather continuous feedback from clients.•Provides recommendations for personal and departmental development.•Provides detail oriented communication to all departments that are required to deliver on any catering promise.•Conduct and/or attend daily meetings with service and kitchen teams to review event contracts and ensure last minutes changes are communicated with appropriate departments•Oversee all operations of the Banquet Department in a leadership role members to ensure customer satisfaction and addressing areas of opportunity.•Completes annual performance reviews for all team members in the F&B Department•Mentor the Banquet Captains and Restaurant Captains for their on-the-floor role to ensure hotel standards are met and guest satisfaction is received•Aggressively recruits and staffs departments using company hiring standards •Take the appropriate actions within the guidelines of the company policy and procedures for all hiring, standard changes in employment and disciplinary action required.

Calgary, Alberta

•Process guest arrivals and departures, including all necessary payments•Issue room keys while keeping guest's security in mind•Handle & coordinate room assignments and pre-arrivals•Handle guests' concerns and follow up•Offer referral for services and handle requests for information•Work closely with housekeeping department to ensure room status is correct•Assist other departments as required•Answer and direct all phone inquiries•Write all wake-up call requests on specified form and enter on switchboard.•Communicate between shifts passing on any pertinent information•​Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels•Maintains order and cleanliness at the front desk•Ensure compliance to all hotel policies, standards and core practices

Lake Louise, Alberta

Responsibilities•Prepare drink orders for guests according to specified recipes using measuring systems. •Issue, open, and serve wine/champagne bottles.•Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. •Prepare fresh garnishes for drinks. •Stock ice, glassware, and paper supplies. •Restock bar with liquor and supplies. •Transport supplies to bar set-up area. •Wash and polish glassware. •Anticipate and communicate replenishment needs. •Process all payment methods. •Count cash float at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. •Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. •Training of new employees•Consistently offer professional, friendly and engaging service.•Assist guests regarding menu items in an informative and helpful way.•Follow outlet policies, procedures and service standards.•Have full knowledge of beverage lists and promotions.•Have full knowledge of all menu items, garnishes, contents and preparation methods.•Follow all safety and sanitation policies when handling food and beverage.•Service of alcoholic and non-alcoholic beverages.•Assist other employee in needs of help.•Coordinate the closing duties with all staff, verify all area a closed and secured.

Montreal, Canada Area

•Ensure staff report for duty on time, meeting appropriate dress and appearance expectations•Ensure dining room is open on time and ready for business•Check payroll sheets for approval and transfer data to payroll summary•Pick up and check all mail and due backs for employees•Ensure reservation tables are prepared and inform kitchen as well as staff of numbers•Pick-up food from kitchen and complete buffet identification tags•Complete a detailed check of the dining room and stations•Ensure a high level of guest service and ensure all guests leave satisfied with their dining experience•Ensure communication in daily log book•Ensure stations are stocked appropriately for the following day •Provide assistance to team members when necessary, acting as an expediter as well as assisting the hosts•Complete accurate monthly forecasts, weekly schedules, communication meetings, and month end comments for the department•Attend all meetings which relate to the operation of the restaurant•Review all material which relates to the operation of the restaurant•Implement and develop promotional, service oriented and revenue generating programs •Implement programs as introduced by the Manager and the hotel•Ensure a safe working environment for all staff•Ensure a complete understanding of health and safety regulations, fire regulations and evacuation procedures•Ensure all equipment is in good working order and all maintenance issues are addressed•Train, inform, reward and discipline staff when necessary•Motivate staff to contribute to the overall success of the department•Encourage teamwork and professionalism throughout the department•Implement relevant staff and guest suggestions•Ensure the smooth and efficient operation of the dining room

Database Administration & Design, Data Processing And Data Processing Technology/Technician

Community Investment Professional Certification, Community Investment

Bachelor Of Business Administration (Bba), Hospitality & Tourism Management

BSc, Administration, Tourism and Hospitality. Studied multiple facets of administration: Human Resources, Accounting, Finance, Marketing &.

Arts And Letters Diploma, Communication And Media Studies

Learning all facets of Media Operations: television, radio, journalism, publicity, etc.