Blake Stephens Email and Phone Number

Guest Experience Expert at a premium upscale landmark downtown hotel serving over 1400 rooms and suites in coordination with the Westin across the International Headquarters Crowne Center Complex of Hallmark Co.

Valet Driver at a premium upscale landmark hotel overlooking the historic J.C. Nichols Country Club Plaza. Parking cars, directing traffic for pedestrian passenger chartered and commercial vehicles, and interacting with guests as they enter and exit the property. Over 300 daily event cars and overnight guests.

Emergency Overnight Shelter and Resource Hub for Homeless Queer Youth in Kansas City

 Directly oversee operation of large package sorting machinery processing over 15,000 packages per hour. Create daily goals for 20+ employees, monitor productivity by compiling statistical reports using proprietary programs as well as Microsoft Excel and coach employees on errors and improvements. Troubleshoot machine halts by removing physical jams as well as managing virtual sortation allocations. Ensure compliance with workplace productivity and safety procedures.

White tablecloth, French inspired Southern fine dining establishment at the historic Five Points district.

An innovative, exciting, and fresh artisan BBQ joint breaking into a new development directly adjacent to the brand new minor-league Fireflies baseball stadium. Bone-In offered a selection of premium smoked meats, house made pickles and condiments, a variety of house prepared regional styles of BBQ sauces, and perfectly executed traditional Southern sides.

 Progressed from back-bar trainee to lead bartender. Train new bartenders one-on-one. Perform inventory, organize beverage storage, develop drink menus/recipes and curate new products. Refuse service to intoxicated guests, leading to zero guest incidents during my tenure. Develop relationships with returning customers, customizing drinks per their taste.

 Organized and engaged in recreational activities such as games and sports with the three boys, aged 8 to 12. Extensive interaction and cooperation with the parents regarding the daily care and schedules of their children. Maintained the safety of all three boys simultaneously in a large capital city environment. Tutored the boys in English and aided them with Math homework.

 Improved customer service ratings by putting myself in guests’ shoes/ promptly and thoroughly resolving issues. Received numerous specific mentions in guest email surveys for exemplary service. Regularly handled cash revenue in amounts exceeding $5,000. Collaborated with maintenance and housekeeping staff to ensure maximum guest satisfaction. Arrived before my shift began to ensure pre-shift duties were completed/first shift left on time. Regularly was the only on-site employee responsible for all hotel operations and issue resolution.

 Improved customer service ratings by putting myself in guests’ shoes/ promptly and thoroughly resolving issues. Received numerous specific mentions in guest email surveys for exemplary service. Regularly handled cash revenue in amounts exceeding $5,000. Collaborated with maintenance and housekeeping staff to ensure maximum guest satisfaction. Arrived before my shift began to ensure pre-shift duties were completed/first shift left on time. Regularly was the only on-site employee responsible for all hotel operations and issue resolution.

 Grew and harvested seeds from, as well as analyzed genomic data from arabidopsis plants. Independently developed python application automating manual data analyzation process used previously.- Use of the program was retained after the end of my internship.