Stephen Henderson Email & Phone Number

Fort Worth, Texas, United States

Fort Worth, Texas, United States

Fort Worth, Texas, United States

• Research and document Simpli.fi’s programmatic offerings for internal and external end-users• Publish documentation using single-source content management systems and XML editors• Create screenshots, diagrams, and other visual assets for help center articles• Collaborate with product managers and developers in an agile environment• Q&A new products, reporting bugs and suggesting improvements to developers and product managers• Meet regularly with UX designers to review product designs• Advocate for the end-user during product development, applying my experience in Client Success• Work with technical communications editor to set standards and procedures for Simpli.fi’s help center

Fort Worth, Texas, United States

• Oversaw a book of clients, serving as their main point of contact for campaigns and reporting• Managed daily execution of programmatic campaigns and client-related deliverables• Analyzed performance data to create dashboard reports and provide strategic steps to meet goals• Advised sales directors and media planners on strategy and best practices during the RFP process• Led calls with clients to review campaigns, gave software training on an ad hoc basis• Answered client queries regarding product offerings, best practices, and campaign performance

Rome Area, Italy

• Coordinated class trips of 100+ students throughout Italy and Greece• Operated as a liaison for student dietary, maintenance, medical, and immigration needs• Created content for marketing and social media by photographing program events and travel• Wrote program newsletters for university website• Planned, promoted, and executed extracurricular and academic events• Led the training and management of 15+ student workers in two cycles per year• Communicated and enforced campus policies, assisted in confidential student conduct and conflict cases

Irving, Tx

• Participated in recruitment efforts resulting in the enrollment of UD’s largest freshman class• Used CRM software to track prospect interactions, monitor applications, generate call lists• Scheduled and advertised admission counselor visits to schools and college fairs• Promoted the university to prospective students via cold calls, campus tours/open houses• Reviewed college applications and processed prospective student information

Irving, Tx

• Processed all financial aid materials, including tax returns, W2 forms, and scholarships• Executed mail merges to send mass mailings• Managed the Financial Aid office’s two email accounts