Stephen Landrum Email & Phone Number

Berlin Charter Township, Mi, Us

Detroit, Michigan, Us

Lead operations, maintenance, and deployment of Unix-based solutions, Vehicle Telematics Updates and Containments (ERRM), and batch scheduling tools.Directed cross-functional projects to modernize tools, enhance deployment processes, and implement issue containment strategies.Developed onboarding documentation and trained new team members, streamlining integration and reducing dependency on supervision.Served as the primary point of contact for Customer Experience Operations tools, ensuring optimal functionality and customer-first solutions.Designed and implemented processes for budgeting and resource management for ERRM projects.Championed change management initiatives, creating comprehensive training and documentation to enhance team capabilities.Conducted gap analyses to improve internal tools, increasing efficiency and enabling revenue-generating projects resulting in a yearly cost savings of over $500,000 in perpetuity when leading the re-engineering of Vehicle Telematics Updates and Containments.

Detroit, Michigan, Us

Spearheaded the deployment of AutoSys batch scheduling to streamline SQL job management, establishing best practices and team-wide procedures.Led Customer Experience Operations Incident Management, coordinating responses to OnStar system issues and maintaining leadership awareness.Enhanced tools used in global OnStar/GCCX facilitation, conducting quarterly analyses to boost efficiency and scalability.Managed Unix server administration and supported project management processes for advanced diagnostics and vehicle health systems.

Detroit, Michigan, Us

Supervised a Tier 2 IT Applications Team managing 59 applications and 2,829 servers, ensuring 24/7 infrastructure monitoring.Enhanced productivity by over 20% through training, quality standards, and streamlined knowledge management resources.Championed changes for the Applications Team, providing comprehensive documentation and training for process improvements.

Detroit, Michigan, Us

Key contributor to enterprise-wide migration from Lotus Notes to Microsoft Exchange 2013, ensuring seamless user transitions.Maintained and optimized GM’s Microsoft Exchange and Mobile Device Management systems.

Arlington, Virginia, Us

Leadership & IT/Communication Management (January 2007 – May 2013):Trained and led over 70 IT personnel in a rotating force while deployed in Iraq.Awarded the Meritorious Service Medal for planning and deploying Local Area Networks across 10 Iraqi Police stations, including the first Iraqi Police Regional Training Center.Evaluated subordinate unit networks and mentored IT technicians in remote and hostile environments, ensuring cutting-edge operational readiness.Managed and migrated a LAN supporting 900+ users with zero downtime during relocation.Oversaw a $1M yearly technology budget and implemented lifecycle management processes.Supervised a team of up to 35 IT and Communication technicians, ensuring 24/7 availability for three networks, including two classified systems.Implemented a lifecycle replacement plan, reducing annual IT costs by 30%.Consolidated IT and communications processes, saving nearly $500,000 annually.Acted as Information Assurance Manager, enforcing security policies and addressing compliance issues.IT/Communication Technician (March 2003 – January 2007)Administered local and civilian networks for 200+ users, ensuring 99% equipment readiness during deployment to Iraq.Developed reporting standards adopted at higher command levels.

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Business - Information Technology Management, Business, Management, Marketing, It, And Related Support Services

Associate Of Science - As