Stephen Todd Email & Phone Number

Canal Winchester, Oh, Us

Columbus, Ohio, United States

Digital Certificates and Authentication Monitoring

Columbus, Ohio, United States

Application Performance Management, Synthetic Monitoring, Observability, and Telemetry.

Columbus, Ohio, United States

Application Performance Management and Synthetic monitoring

Columbus, Ohio, United States

Responsible for the development and maintenance of alarms and alerts from the Mobile and Web channel monitoring tools such as eG, System Center Operations Manager, Keynote, and Tivoli. Perform monitoring subject matter expert duties by partnering with project managers to determine if new monitors or changes to existing monitors are required. Gathered project requirements and provided solutions based on the project’s needs. Engaged in the Change Management process to provide alert free change windows for mobile and web channel impacting changes. Subject Matter Expert for Synthetic Monitoring tools Dynatrace Synthetic, Keynote, SIGOS, and Sitewalks. Subject Matter Expert for Production Verification Account ownership within CCB.

Columbus, Ohio, United States

Responsible for Mobile and Web channel availability via a 24x7 operations center with a focus on Incident Management duties. Managed Mean Time to Recover according to corporate guidelines and standards. Developed an in-depth knowledge of the mobile and web presentation, middleware, and data layers as well as non-native line of business dependencies. Performed log analysis for trending and incident impact using custom SQL queries with extensive analysis performed in Excel for reporting and impact calculation. Engaged in change management where related to the mobile and web channels. Coordinated change events with Release Management. Provided incident ticket quality analysis by reviewing high priority tickets for the team and worked with each Incident Manager on improving ticket updates and assisting with accurate impact reporting.

Columbus, Ohio, United States

Provided 24x7 support and enforced the processes and procedures necessary to drive outage situations to mitigation in a timely fashion. Conduct follow-ups with the teams involved to make sure proper impact is recorded, correct changes are tagged, and Root Cause Analysis meetings are planned. Exercised practical technical writing abilities by assisting in the development of new, and the update of current, Standard Operating Procedures. Preparing those procedures to be sent upstream for approval as standardized processes and procedures. Assisted the engaged resolver teams in troubleshooting and mitigating active high priority incidents. Interpreted and reported business impact to stakeholders for high impact incidents. High level of exposure to multiple Enterprise level environments and configurations. Received ITIL v3 Foundations training and achieved certification

Columbus, Ohio, United States

Execute deployments and releases via Documentum for Allied Insurance, Corporate Internet, Nationwide Financial, and Western Heritage. Routinely ran database exports from Oracle and created file store archives by way of the Linux command line interface. Performed user and group administration in Documentum. Track, update, and archive all Documentum support documents used to facilitate the Computer Based Training and face-to-face workshop available on the Learning & Development website. Wrote and maintained Perl and shell scripts to scrape information from Documentum to generate detailed reports for business partners. Worked with the IDOL, WebTrends, and Documentum Administrators to review and develop better application level monitoring scripts, and service level alerts. Prepared reports in Excel that showed current and historical availability figures for all Shared Web Tools applications.

Columbus, Ohio, United States

Document and communicate on high priority incidents directly to the stakeholders and upper management. Made quick decisions on mitigation strategy and impact on a per incident basis. Developed and maintained the P&C PAC On-Call Playbook, which was used to assist new members of the team with the incident management process as it pertained to the P&C PAC. Created, administered, and maintained a mainframe job tracking tool using a custom install of Red Hat Enterprise Linux 4, Apache, MySQL, Perl and PHP.

Columbus, Ohio, United States

Monitored Nationwide’s Internet and Intranet servers and appliances in a 24/7, high availability, environment. Routinely took clustered servers out of rotation to end customer impact and put those servers back in rotation when the incident was resolved. Facilitated outage situations by alerting the proper teams and documenting the steps taken toward resolution. Engaged in call, change, and incident management procedures in accordance with Nationwide’s ITSM practices. Performed nightly application checks and restarts for Unix and Linux based middleware solutions such as WebSphere, IHS, and Tomcat. Worked with both *nix and NT based Enterprise Operating Environments on a regular basis. Worked with the Cisco Smart Switches to add/remove server from rotation in the clustered web/application pools.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Information Technology, 3.84