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@aliant.ca
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Stephen Abbott is listed as Senior Manager - Network Operations - Fibe (Internet, TV, Home Security) (Retired) based in Dartmouth, Nova Scotia, Canada. AeroLeads shows a work email signal at aliant.ca and a matched LinkedIn profile for Stephen Abbott.
Stephen Abbott previously worked as Senior Process Manager - ICT at Nova Scotia Power and Senior Process Manager - ICT at Halifax Regional Municipality. Stephen Abbott holds Certificate In Human Resource Management, Human Resources Management And Services from Saint Mary'S University.
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Fractional Leader in ICT Operations, Service Management and Statistical Reporting, supporting operational performance and loyalty behaviors and incentives. An ICT Service Management professional with extensive experience applying the ITIL best practices framework within the largest telecommunications provider in Atlantic Canada. As the Senior Manager- Network Operations; I developed and implemented the roadmap, processes, operational procedures and key roles for Service Management, Service Desk, Change Management, Incident Management, Problem Management, Configuration Management and NOC. Proficient in Project Management (CAPM) and Business Change Management practices and the impacts on organizational behavior. More than 3 decades of experience in technical team leadership, including partnership and vendor management for both onshore and offshore operations. Experience with selection, recruitment, management and development of technical support resources. Delivered multiple Service Management related presentations to audiences attending International ITIL Conferences, Senior Executives and Enterprise Customer groups.Before retiring, I was responsible for the end-to-end Delivery and Service Assurance aspects of Bell Aliant's flagship Fibe (FTTH), IPTV, Internet and Home Security services. Lead a team of 'hands on' experts in the field of ITIL Service Management, responsible for Incident, Change, Problem and Service Level Management. Have responsibility for managing outsourced Tier II Broadband, TV applications, VOD and Voice Test functions on behalf of Network Services. Senior Manager of INOC and BNIC operational teams.Pioneered ITIL at Bell Aliant in 2000Implemented Service Desk, Incident, Change, Problem & SLM processes Established Change Management & Service Management functional teamsCofounder of itSMF Atlantic Canada Chapter (VP Membership 2002)Provide ITIL Consulting Services and Awareness Training to Enterprise customers5 Time Presenter of ITIL Best Practices at International ITSM Conference (Pink Elephant)ITIL V2 Certifications IPSR, IPRC, IPADITIL V3 Certifications Foundations, Service Transition
Listed skills include Business Analysis, Cloud Computing, Product Management, Solution Selling, and 29 others.
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Halifax, Nova Scotia, Canada
Worked on assignment within NS Power's IT operation - Change Control organization managing service impacting changes within the Information, Communication and Technology department.
Halifax, Nova Scotia
Service Operations Management, manage a group of IP Services Managers responsible for lifecycle service management. Management Partner supplied Tier II operations as well as internal INOC and BNIC operational teams.
Dartmouth, Nova Scotia
Senior Manager over Service Management, Change Management & Tier II Service Desk functions within Bell Aliant Network Operations.
Halifax, Nova Scotia
Managed Tier II Wireless Operations support desk, MTX Switch Operations team and Change Management & Control for Wireless Networks and related infrastructure
Halifax, NS
developed solutions maximizing the benefits of ICT technology and applications supplied and managed by MT&T
Halifax, Nova Scotia
Responsible for Desktop support, internal server infrastructure administration and support, PC Hardware, Software and peripheral acquisition and asset management. Member of the Helpdesk Institute. Implemented first Service Desk approach using Support Magic and Computer Associates (CA - Network Manager) application software.
Halifax, Nova Scotia
ICT solutions development and positioning as part of the technical sales support team
Halifax, Nova Scotia
Job scheduling, media loading, printer management
Dartmouth, Nova Scotia
computer and software sales, support and training
Activities and Societies: DPMA - Data Processing Management Association CIPS - Canadian Information Processing Society Computer.
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Stephen Abbott is listed as Senior Manager - Network Operations - Fibe (Internet, TV, Home Security) (Retired).
AeroLeads has found 1 work email signal at @aliant.ca for Stephen Abbott.
Stephen Abbott is based in Dartmouth, Nova Scotia, Canada.
Stephen Abbott has worked for Nova Scotia Power, Halifax Regional Municipality, Bell, Bell Aliant, and Maritime Telegraph And Telephone Company, Limited.
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Stephen Abbott holds Certificate In Human Resource Management, Human Resources Management And Services from Saint Mary'S University.
Stephen Abbott is listed with skills including Business Analysis, Cloud Computing, Product Management, Solution Selling, Outsourcing, Change Management, Program Management, and Dsl.
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