Stephen Agate Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Involved in various projects and responsible for:
• Designing, documenting and presenting entire solution designs for internal projects.
• Evaluation of 3rd party COTS systems, matching to internal requirements and processes and producing credible assessments on capabilities.
• Mapping logical data between systems for integration.
• Assisting Project Managers in building migration strategies for phased rollouts.
• Leading project solution architecture & design at various levels - from high level outlined architecture to detailed architecture.

• Responsible for a team of 5 Solution Analysts deploying global Hotel, Admissions and Commercial stock & POS systems worldwide. My team successfully delivered the support of internal project streams including:
• The implementation of a strategic cloud-based Admissions system including the migration of pre-sold tickets from the legacy Admissions systems.
• The upgrade and standardization of Hotel systems.
• Deployment of a new POS and Stock Control system at a number of world-wide sites including LEGOLAND Japan, Thorpe Park Resort.
• The Deployment of an 80-client tablet customer ordering solution at Alton Towers Rollercoaster Restaurant.
• SharePoint deployment & administration – migration from 3 local installations to an enterprise solution.

United Kingdom

• As part of the Central IT support team my role progressed from being a Retail & F+B Applications Analyst providing 2nd line support to one as an application SME providing project implementation assistance.
• Delivered system enhancements to existing systems such as implementing, and recording Eat in/Takeaway choices for additional revenue generation.
• Implementation of an F&B Recipe system to control COS and wastage.
• The switch-over of POS systems at the Berlin Cluster (4 separate attractions).
• Implementation at new site openings, helping to provide project estimates involving Till Quotes, License estimates.
• Support and training of Stocktake processes.