Stephen Ahern Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Lead project to regain control of endpoints in a primarily remote work environment by transitioning from traditional on-premises domain infrastructure to Azure AD and Intune, creating a cloud first hybrid environment.Develop and maintain compliance, and security policies in Intune.Deploy new security controls leveraging the Microsoft Defender suite of products.Monitor endpoints and internal network for security breaches and handle remediation as necessary.Help Desk Supervisor.Azure Administrator.Handle Facilities needs for a small office.

Successfully lead implementation projects for small to mid-market clients adopting the Encompass Loan Origination system and other ICE Mortgage Technology products. Function as technical lead and subject matter expert for large and mid-market client deployments with a heavy focus on technical topics including software deployment, troubleshooting, advanced coding of business rules, custom configurations and forms. Specialize in creating custom solutions that automate workflows and processes for end-users, enhancing day-to-day operations and increasing success with compliance.Solve problems, helping both clients and internal teammates in understanding how to solve for large problems, complex workflows, and advanced coding techniques. Build relationships with clients throughout the project lifecycle to obtain business requirements, communicate limitations, assist in streamlining workflows, help clients understand and adopt best practices where possible then build those solutions into Encompass. Cultivate and leverages lasting customer relationships across the client’s organization to drive not only a successful implementation, but also future engagements with clients by becoming their trusted advisor in all facets of the mortgage process. Develop and deliver written and oral communication regarding not only successes during the project lifecycle, but also risk and issues to workstream leads, as well as stakeholders throughout the client organization, as well as provide solutions to mitigate risk or correct issues as they arise. Utilize teamwork project management tools to track implementation milestones, billing, accomplishments, and documentation about the various solutions that were built. Develop training materials, as well as mentor and coach client’s administrators, engineering and support teams, throughout the project lifecycle so that they can administer and configure the system according to best practices during and post-deployment.

Scottsdale, Arizona

Scottsdale, Arizona

• Hardware and software troubleshooting and maintenance - help desk tickets• Administer and troubleshoot Genesys Interaction VOIP solution• Setup and configuration of Polycom phones• Citrix XenApp troubleshooting and maintenance• Assist in Windows server administration; Server 2008, 2012, 2016• Setup and configure Dell EMC servers• Install and assist in maintaining VMware ESXi as well as building and configuring virtual machines• Administer and train users on Altassian's JIRA• Network configuration and troubleshooting - switching and routing with Brocade layer 3 switches• Microsoft/Office365 administration - hybrid environment• Active Directory administration• Sonicwall configuration and administration• Information Security Analysis• Assist in Group Policy administration

• Administer Ellie Mae’s Encompass for an environment with several hundred users of various roles• Specialize in using C# and VB to create advanced dynamic forms, author business rules, and develop workflows for users• Troubleshoot daily errors and problems relating to Encompass and supporting third party software• Train Help Desk and I.T. Support Team on Encompass program administration• Collaborate with Project Managers to design and implement new customizations as required by the business• Concise understanding of mortgage loan origination process• Prioritize and execute project customizations within deadlines, utilizing time management skills and teamwork

• Top performer in both accuracy and number of files completed• Correct fees and compliance issues in mortgage loan files• Issue initial disclosure packages to borrowers• Assist borrowers with e-signing packages and troubleshoot problems experienced with e-signing

Chandler, Arizona

• Top performer in an extremely fast paced environment• Inbound telephone sales of Dish Network products and services• Acted as a consultant for customers - understanding their needs and selling the correct product for them

Phoenix, Arizona

• Brand development and growth• Business to Business sales and service; on and off premise sales of wine and spirits• Offered clients solutions to grow their business• Successfully obtained monthly and yearly goals and growth across our portfolio

Phoenix, Arizona

• Development of multiple brands and supplier portfolios within grocery chains• Offered clients solutions to grow business, including building impactful displays to increase sales and attract consumers

Tempe, Az

• Business to business sales of wine• Worked with clients to grow business and increase sales over a very large territory

Associate Of Arts And Sciences - Aas, Information Technology

Associate Of Arts - Aa, General Studies