Stephen Ahern Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

Lead project to regain control of endpoints in a primarily remote work environment by transitioning from traditional on-premises domain infrastructure to Azure AD and Intune, creating a cloud first hybrid environment.Develop and maintain compliance, and security policies in Intune.Deploy new security controls leveraging the Microsoft Defender suite of.

Successfully lead implementation projects for small to mid-market clients adopting the Encompass Loan Origination system and other ICE Mortgage Technology products. Function as technical lead and subject matter expert for large and mid-market client deployments with a heavy focus on technical topics including software deployment, troubleshooting, advanced.

Scottsdale, Arizona

Scottsdale, Arizona

• Hardware and software troubleshooting and maintenance - help desk tickets
• Administer and troubleshoot Genesys Interaction VOIP solution
• Setup and configuration of Polycom phones
• Citrix XenApp troubleshooting and maintenance
• Assist in Windows server administration; Server 2008, 2012, 2016
• Setup and configure Dell EMC servers

• Administer Ellie Mae’s Encompass for an environment with several hundred users of various roles
• Specialize in using C# and VB to create advanced dynamic forms, author business rules, and develop workflows for users
• Troubleshoot daily errors and problems relating to Encompass and supporting third party software
• Train Help Desk and I.T. Support Team on Encompass program administration
• Collaborate with Project Managers to design and implement new customizations as required by the business
• Concise understanding of mortgage loan origination process

• Top performer in both accuracy and number of files completed
• Correct fees and compliance issues in mortgage loan files
• Issue initial disclosure packages to borrowers
• Assist borrowers with e-signing packages and troubleshoot problems experienced with e-signing

Chandler, Arizona

• Top performer in an extremely fast paced environment
• Inbound telephone sales of Dish Network products and services
• Acted as a consultant for customers - understanding their needs and selling the correct product for them

Phoenix, Arizona

• Brand development and growth
• Business to Business sales and service; on and off premise sales of wine and spirits
• Offered clients solutions to grow their business
• Successfully obtained monthly and yearly goals and growth across our portfolio

Phoenix, Arizona

• Development of multiple brands and supplier portfolios within grocery chains
• Offered clients solutions to grow business, including building impactful displays to increase sales and attract consumers

Tempe, AZ

• Business to business sales of wine
• Worked with clients to grow business and increase sales over a very large territory

Associate Of Arts And Sciences - Aas, Information Technology

Associate Of Arts - Aa, General Studies