Stephen Akers Email & Phone Number

Washington, Dc, Us

Stamford, Ct, Us

I work with some of the world's largest and most innovative companies - each grappling with huge challenges but have a team and support that's more than capable to meet the moment and succeed. While managing the day-to-day business, I'm always hungry and looking to find ways to continue reinventing our business and delivering more value to our clients.In this role I've been responsible for driving ~$5M in revenue, growing partnerships, and maintaining high retention rates. I'm very proud of a few particular bright spots so far, including renewing all of my 2024 partnerships in 2023 (a first), 100% retention in 2024, and receiving the Enterprise Impact "GOAT" Award for a few initiatives I lead across the entire team.

Stamford, Ct, Us

Stamford, Ct, Us

Supported Gartner for Business' fastest-growing function and one of its top performing teams, several quarters in a row. Part of a team that entirely made Gartner’s 2020 North America Top 10% awards. The team moved from middle-of-the-pack to the highest retention practice across the globe in one year - and due to a laser-focus on one thing: value.Day-to-day, drove change, value, and engagement with over 130+ service chief executives across 70+ organizations, including 35+ Fortune 1000 and 15+ Global 500, and $4M+ of business across North America, supporting the modernization of their service function and shift toward the digital era of self-service. Territory included tech and telecom, software, semiconductors, healthcare payers and providers, pharma, energy/utilities, industrial manufacturing, automotive, and retail/media.Delivered the Gartner for Customer Service and Support Leaders and Customer Contact Leadership Council offerings - which include extensive research and advisory support in service strategy, technology, outsourcing and talent management, quality assurance, self-service and multichannel strategy, VOC and analytics, and more.Led regular skills development sessions to improve competencies and expertise across the team. Strove to build up others through the Mentor Program, improved the organization through continuous feedback (team "squeaky wheel") and contributed to the SVP’s Services Advisory Council.

Stamford, Ct, Us

Top 10% performance in engagement and support.

Ave Maria, Fl, Us

Ave Maria, Fl, Us

Ave Maria, Fl, Us

Ave Maria, Fl, Us

Designed operational processes, webpages and platforms, surveys, media/ads campaigns and reports, refreshing brand standards and improving UX and satisfaction. Reengineered main website, driving toward a 10% increase in traffic and largest class to date. Served as interim Director of Marketing for several months, restructuring and hiring collection, curation/design and publication teams.

Ave Maria, Fl, Us

Increased awareness of events by implementing a new digital ad system across campus. Helped develop a strategic plan for the department, boosting department productivity and efficiency. Served as Student Coordinator of Orientation, managing the Leadership Team, 80+ team members, 350+ incoming students, and a 4-day program of events.

London, England, Gb

Compiled research and recommendations for the Marketing Events Team, coordinating some of FTSE Russell's strategic events, including the World Investment Forum, high-level client events, annual sales retreat, and the Group's Board functions. Managed assigned events up to $1.2M by procuring venues and vendor contracts raising global brand awareness. Participated in various educational seminars and attended the annual Russell Reconstitution at the NASDAQ MarketSite Closing Bell.

Immokalee, Florida, Us

Directed over $250,000 for Council, club, and student activities. Led a Council of 16 in seeking input and deploying solutions to student concerns. Regularly engaged with administrators and staff to voice student concerns. Implemented over $50,000 of renovations to common spaces on campus. Helped develop and cultivate a national network of student government leaders. Invested in University landscaping projects. Implemented the first iteration of a campus recycling program. Represented the University on CNN and liaised with the Office of the Vice President of the United States.