Stephen Armstrong Email & Phone Number

San Antonio, Texas, United States

Managed a team that hits sales goals while keeping America working by providing world class solutions comprised of products, services and support for businesses of every service type.

San Antonio, Texas, United States

• Managing an outbound sales team meeting aggressive goals in providing nationwide small to medium business owners with the best value and service in telecommunications services.
• Manage multiple outbound teams to increase market penetration & consistently make month over month goal attainment
• Develop different industry specific call flows and training materials to maximize vertical specific sales conversion
• Maintained consistent MoM goal attainment.
• Monitor and improve team Coaching plans and training development.
• Evaluate regional trends and put coaching plans in place based on promotions and call drivers impacting monthly and quarterly goal attainment.

Syracuse, New York, United States

• Launched a new inbound sales program to provide customers with world class services while increasing property owner’s value with the best in Internet, TV, home phone and mobile service. Created training and development.
• Oversaw the launch of a new sales call center bifurcating sales volume from existing CS centers in order to maximize sales efficiencies
• Developed & helped execute sales training to replace CS flow
• implemented BQB plan to get metrics to green
• Maintained MoM sales improvement with 200% YTD mobile yield improvement

Syracuse, New York Area

Managed a team of inside sales consultant’s providing innovative solutions to the SMB vertical. Ensuring our customers had the best options available to arm their business for success, while achieving overall highest volume of calls handled and units sold year over year.

Syracuse, New York, United States

Managed a 24x7 multi-lingual inbound Cloud Based SAAS and hardware, sales program, regularly hitting revenue and sales goals while protecting customer satisfaction scores and improving NPS results. Regularly worked offshore in sister sites around the world bringing best practices and winning results to those locations as well.

Syracuse, New York Area

Created and executed new hire and lifecycle sales training for bilingual inbound telecommunications sales & outbound SAAS and enterprise software sales program for SMB clients in order to improve month over month improvement of sales goals.Responsible for developing ad hoc improvement trainings based on month to month regression trends.

Guatemala

Living in the most remote areas of Guatemala, specializing in agrecultural development and Village Health improvement practices, I was able to spend some of the best years of my life fighting to save lives and improve the standard of living and mortality of indigenousness peoples all over the country focusing mainly on the region of Zacapa. I worked.