Stephen Bailey Email & Phone Number

Fairfax, Va

Responsible for managing key Chainbridge projects with commercial and federal clients. Develop and implement business process and case management solutions, as well as agile software development projects. Lead business development initiatives by identifying opportunities, conducting capture activities, and writing proposals. Support strategic initiatives such as technology partnerships, mentor/protege agreements, new capability development, and identification of attractive markets.

Mr. Bailey served as a Director for the IT Services Division at Serco North America where he oversaw a portfolio of IT Service contracts for federal clients including the Federal Communications Commission (FCC), Federal Trade Commission (FTC), US Army, US Navy, and General Services Administration. He was responsible for corporate oversight of approximately 10 contracts and task orders, providing direction to the on-site lead, facilitating and coordinating requests from corporate offices, meeting with clients on a regular basis, and ensuring client satisfaction with Serco’s services. Mr. Bailey developed IT solutions based on technical and process-oriented innovations that are used to address existing customer needs or customer solicitation requirements. As part of his business development responsibilities, he engaged in capture activities, presented capabilities to customers, identified teaming partners, oversaw proposal development, created proposal content, and developed pricing. Sample accomplishments include:•Led an effort to obtain HDI Support Center Certification for three Veterans Administration call centers providing technical and non-technical customer support.•Initiated and managed Serco’s successful pursuit of an ISO 20000 certification. Obtained executive-level corporate support, identified resources, and established a project budget and schedule. Certification was received in 5 months and the effort was 36% under budget.•Mentored and developed contract Project Managers, obtaining project manager promotions for two team leads and a director promotion for one project manager. Provided guidance on corporate procedures and business development strategies.•Established ITIL consulting as a competency and revenue source that included training, business process consulting, and cross-organizational solution development. •Managed the implementation of a data warehouse and metrics dashboard for the VA utilizing SQL Server and SharePoint.

Mr. Bailey served as Program Manager on multiple IT support services contract for Serco. For WHS, he served as Program Manager for an IT Support contract with 105 staff members serving 3,000 end users. The contract provided system administration, network engineering, application development, information assurance, help desk, and training services to a diverse client base throughout the National Capital Region (NCR). Serco’s team implemented ITIL best practices, establishing an enterprise change management program and foundational configuration management while implementing Remedy 7.1. At the FCC, Mr. Bailey was responsible for client satisfaction, profitability, and task execution for this 65-person Network Operations, Help Desk, and Telecommunications contract supporting a user community of 2,500. Mr. Bailey ensured that all facets of the contract were continually improving and evolving toward a managed service delivery model following the ITIL framework, and that the contract complied with Serco’s ISO 9001 certification guidelines. He created, implemented, and/or improved upon standard processes and procedures utilized by the FCC’s IT division. Mr. Bailey was responsible for addressing all cost issues, including surge support for activities such as the deployment of new equipment or new applications, as well as changes to the scope of the base contract that involve additional services. He reported on contract performance on a monthly basis, including cost analysis data. Mr. Bailey provided direction and guidance for eight managers and advised them in the areas of personnel management, budgeting, customer expectations, and management controls.

Previously as Project Manager on Serco’s IT support services contract for the Missile Defense Agency (MDA), Mr. Bailey provided day-to-day on-site oversight to this enterprise-wide program. Mr. Bailey was responsible for a staff of 45 task leads, network engineers, help desk specialists, desktop development and support specialists, systems administrators, and systems analysts that received over 50 commendations in one year. He managed network operations, maintenance, and security; systems administration and operations assurance; help desk and call center operations; desktop and laptop equipment and application support; computing infrastructure support; and IT training for the 3,000 MDA users located in five buildings and satellite offices in the Washington, DC, area.

Mr. Bailey provided onsite management support at the FTC for the fixed price, performance-based Help Desk and other IT Support Services contract. He managed 30 staff members providing network management, engineering and maintenance; help desk; desktop; training; media support; inventory support; and configuration management services. In addition to managing the ongoing support projects, he managed several surge support projects, including system enhancement and upgrade tasks. Mr. Bailey was responsible for day-to-day management activities including receiving tasking from the Government, working with the staff to develop the technical approach and schedule.