Enhanced Customer Support Specialist
Current- Facilitates resolution of the highest level of escalated or sensitive customer complaints regarding products and services. - Ability to understand complex situations and develop creative solutions.- Communicate proficiently with all levels of business customers and cross-functional partners. Engage in cross-functional partnerships for in-depth solving. Deliver and comply with migration escalation needs as documented by customer and other departments.- Build key relationships with internal/external business partners.- Responsible for other Duties/Projects as assigned by business management as needed.- Maintain up to date knowledge and awareness of all current departmental policies and procedures. Complete training requirements to stay current on existing and new systems and products, grow skills and maintain proficiency on company values & organizational requirements.
