Stephen Booth Email & Phone Number

Jacksonville, Fl, Us

- Leadership: identify and develop talent within the team, provide opportunities for learning and growth as well as communicating job expectations, provide coaching and guidance to the team- Technical escalations: real-time prioritization and direction for the team, hands-on technical assistance, and scheduling/resource management to ensure client needs are met efficiently- Customer service: ensure exceptional service is delivered at all times. Work with team members and clients via phone and onsite to ensure a successful relationship- Prioritization and work load management: continually monitor the team work load and client needs, adjust priorities and schedules as needed- Review performance metrics, time sheets and ticket health of team members

- Support Microsoft Windows server technologies (Server 2008 R2/2012) operating systems, Exchange, DNS and Active Directory, and virtualization platforms- Install and configure Windows server and related technologies, virtualization platforms, and network components as needed to complete client projects- Provide help desk escalation support to System Administrators including server, network, desktop, and line of business/hosted application support- Monitor performance of Windows server and server applications, identify root-cause and resolve issues- Resolve network performance issues (internet bandwidth problems, ISP issues and firewall / router issues)- Produce and maintain detailed technical and training documentation

- Install and support Microsoft Windows Server Technologies (Server 2008 R2, 2012, 2012 R2)- Troubleshoot local network issues- install and support a wide range of PCs and PC related applications: Windows and Mac- Interact, in-person, with users daily on technology use, best practices, and issue resolution- Organize and execute desktop and Windows Server projects ranging form 1 day to 4 weeks

Jacksonville, Florida Area

- Support Microsoft Windows server technologies (Server 2008 R2/2012) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.- Monitor performance of Windows server and server applications, identify root-cause and resolve issues.- Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes.- Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.- Produce, maintain and update technical documentation

Jacksonville, Florida

- Provide fast and friendly tech support to end-users, IT managers, and C-level executives- Support Microsoft Windows desktop and server technologies- Consult with clients and offer guidance on technology use and best-practices

- Design and maintain a network- Build a network using Cat 5e cable- Punch down Patch Panels- Route network traffic and firewall management- Provide end-user support for desktop PC's, Iwatsu VoIP phone systems, and other devices- Security camera placement, accessibility, and maintenance

B.S, Management Information Systems

Undergrad Study, Business Administration And Management, General