Mounting, installing, and administrating Microsoft VM environmentsInstalling, configuring, and administrating firewall, VPN, and networking environmentsProviding remote assistance to multiple offices for desktop and network supportSetup, configure, and administrate a Datto PSA system linked with the Datto RMM solutionManage and execute email migrations from various platforms to MS Office 365

• Engaged all IT operations and began the process of continual improvement to all aspects of IT• Coordinated and implemented a new network combining and connecting 8 separate sites across the country• Gathered and streamlined all annual software, networking, and security budget costs• Managed onsite company personnel and supervised contract assets to achieve complete support coverage encompassing the entire business• Provided weekly updates to the senior management on the current state of IT services including solved issues as well as future implementations that could help improve the business• Created processes and standards to improve data flow for all departments of the business• Provided training and direction no only to IT but also all departments and users

• Manage IT interns and contractor, including project management and performance reviews• Research, acquire, implement, and maintain new IT hardware including software, laptops, servers, printers, NAS, routers, firewalls, and switches• Administrate, configure, and maintain multiple MS servers, Cisco VPN and Firewall, and Cisco layer 3 switches• Implement and maintain Barracuda spam filter for email and Barracuda backup solution including offsite cloud redundancy• Designed and managed the network for our new office from the ground up including phone systems, cloud based tools, LAN, and WAN connections• Brokered deals with AT&T to bring new fiber connections into our building to replace our multiple T1 connects with fiber connection at minimal expense for the company• Negotiated and brokered multiple technology deals with major suppliers such as CDW, Absolute, Xerox, and AT&T• Manage and administrate the company website of which I help design to completely replace our former website• Written several support, implementation, backup, and emergency outage processes and protocols for TL9000• Implement and administrate the asset management system for all IT hardware and software

Responsible for the administration of the housing database systems.Maintain SQL database integrity and running requested reports and queries

• Managed team of 8, which consisted of network administrators and hardware and software support engineers.• Worked side by side with members of my team to solve Desktop and Server based problems on a day to day basis• Created, implemented and managed an asset tracking Access/SQL Database to track all company IT assets.• Proposed, implemented and managed a company wide upgrade from WinNT 4.0 to Windows 2000 Professional.• Managed daily operations, coordinated special projects, and delegated work to increase productivity. • Interfaced with upper and executive management to plan departmental strategies and review progress.• Managed departmental budgets, forecasted future needs and identified opportunities to reduce expenses.• Assessed training needs and worked within the budget to provide materials, training opportunities and to meet each employee’s career goals.• Interviewed and hired new candidates, performed annual performance appraisals, and conducted disciplinary actions as needed up to and including termination of employment. • Evaluated new products for enterprise integration. • Implemented company wide workstation standards and baselines.

Team Lead Supervisor• Served as team lead supervisor for a national hardware and software rollout updating over 1500 Windows 95 systems. Worked as/with field technicians to upgrade both hardware and software, train the end users on new equipment and software and to track the entire implementation process and report it back to Corporate Headquarters.Team Supervisor for Tier 3 remote support • Supervised and worked with technicians to support hardware and software for up to 10,000 remote users at over 500 locations across the nation as well as international locations.Desktop Support Engineer • Responsible for hardware and software support for 1500 local users. Running network and phone line cables to various annexes. Supporting POTS lead in setups and moves of phone systems. Supporting systems using Win95, Win98, WinNT. Also supported terminal systems and emulations such as AS400, Unix, and PeopleSoft.