Stephen Buggy Email & Phone Number

Belfast, Northern Ireland, United Kingdom

I was initially placed in a front line role as a Housing Adviser until September 2022. Since then I have been on a placement in the Homeless Contracts team. The role includes a qualification in Leadership and Management and a Chartered Institute of Housing qualification.

Belfast, United Kingdom

Belfast, United Kingdom

• Serving Ulster Bank’s small and medium sized business customers in both in Northern Ireland and the Republic of Ireland.
• Working in an office environment, dealing with queries from customers and other parts of the bank.
• KYC and other risk requirements.
• Setting up start-up business accounts

Belfast, United Kingdom

• Call centre agent for E.E. home broadband appointments department
• Taking inbound calls from customers and problem-solving issues with orders while adhering to internal targets. Placing orders on the internal systems as part of back-office work.

• Ran website and developed the business's web presence during first six months.
• Key point of contact for customers, drop-shipment partners, social media, and online media both via email and phone calls

• Worked with three team-mates to develop a market entry strategy for Irish exports into the African countries of Nigeria, Kenya and South Africa.
• Examined the market through an analysis of the socio-economic, infrastructural, legal and political factors.
• Developed a market entry strategy tailored according to the market characteristics
• Presented the proposed strategy to representatives from DCU Business School.

• Developed and implemented an online advertising campaign for a small charity as part of the Google Online Marketing Challenge
• Collaborated with four team members to determine the target market and develop relevant ads based on this market
• Monitored ad groups and altered the campaign accordingly
• Created campaign reports

Dublin

I helped develop a report on the needs of SMEs in the North Dublin area, their relationship with Dublin City University and how the University can develop its community engagement in this area.•Designing a survey for SMEs•Interviewing dozens of relevant individuals •Analysing this data •Producing a report.•Presenting a report to DCU Business School.

Newry

•Inbound Call centre agent.•Dealing with problems for E.on plc Electric and Gas customers and selling them products. •Interacting with difficult customer-problems and complaints on a daily basis, while remaining focused on maintaining performance targets.

Dublin

The College Historical Society is Trinity's oldest student society dating back to 1770.I was involved with the society from my second year in college. In my third and final year I acted as the society's treasurer.•Responsible for a large budget•Developed excellent abilities to understand, put forward and rebut arguments through public debating•Managed the.

Master In Business (Management), Business Management

The M.Sc. in Management (Business) is designed for people who do not have an undergraduate degree in business, but would like to have a.

English Studies, English Literature, 2:I

Activities and Societies: College Historical Society (Debating)I had a wonderful college experience. I studied something that fascinated.

Education record