Stephen C. Email & Phone Number

Dartford, England, United Kingdom

Health & Safety and Compliance ManagerSince January 2019 I have been heading up Health & Safety and Compliance and tasked with promoting and maintaining a strong and positive safety culture across the business, including Landscape Construction, Soft Landscaping and Grounds Maintenance. NEBOSH qualified and a Technical member of IOSH. My duties include but are not limited to:• Staff H&S compliance - Inductions / Training / Monitoring performance / Reviewing compliance periodically• Raise staff awareness of H&S best practice and current legislation• Compiling and reviewing COSHH Assessments• Compiling and reviewing Risk Assessments & Method Statements• Accident & near miss reporting and investigation• Internal H&S Audits – IMS 9001/14000 Manual, Management review & gap analysis• External H&S site visits measuring compliance• Fire Risk Assessments, Fire Warden training and fire monitoring• Welfare & well-being of full-time staff & sub-contractors• Sub-contractor monitoring for compliance• Vehicle, Plant & Equipment compliance - MOT / Servicing / PAT testing / LOLER / NICEIC• Insurance : Public, Professional, Employers, Contractors Liability, Fleet insurance• Accreditations : SMAS, CHAS, Constructionline, Safecontractor, Safe PQQ (PAS 91), RESET, Avetta, eLogbooks• Business Continuity Plan management & reviewAchievementsGained a credit grade in NEBOSH Management of Health & Safety, Controlling Workplace Hazards and Health & Safety Practical Application in February 2020.International General Certificate in Occupational Health & SafetyNational General Certificate in Occupational Health & SafetyNational Certificate in Construction Health & SafetyNational Certificate in Fire Safety & Risk ManagementTechnical IOSH MemberSSSTS certified

London & Home Counties

Customer Service & Operations Manager• Responsible for the daily supervision of 9 staff, ensuring duties are carried out to customer satisfaction whilst following guidelines and KPI‘s. • The management of staff whilst on client sites, providing remote assistance and guidance.• Manage staffing schedules to ensure maximum utilisation of staff hours to carry out all necessary jobs as agreed with the clients.• Coordinate and perform staff performance reviews, monthly 1-2-1 meetings and annual appraisals. • Answer client queries and complaints by email and telephone researching into any problems and instructing team to carry out remedial action where needed.• Regular contact with clients to keep them informed of offers and opportunities for new products and to schedule and agree timing for maintenance visits.• Client site visits to carry out quality control inspections and planning for new installations of plant displays.• Responsible for Health and Safety and ISO compliances and producing Risk Assessments and Method Statements for use internally and on the clients premises. • Liaise with sales team and client to organise new installations and ensure they run smoothly and follow-up with customer satisfaction surveys.• Monitor and record replacement plants and expenditure per contract against agreed budgets.• Responsible for vehicle fleet ensuring it is utilised efficiently and all vehicles are maintained and serviced regularly. Update all breakdown, congestion charge accounts and fleet insurance regularly.• Provide support to the company's operations as and where required.

A cleaning business with contracts for new home developments, schools and offices in London and the South East.•Supervise cleaners on site ensuring high quality performance and efficiency.•Liaise with clients to ensure customer satisfaction and to resolve any issues that arise.•Carry out cleaning inspections in show homes ensuring they are finished to a very high standard.•Responsible for stock replenishment of cleaning tools.

A leading global online careers and recruitment resource for employers and jobseekers. Managed the transition of the Sales Support function from Glasgow into the London office. Successfully set-up a team to maintain the Monster job site and provide an administration and support service to over 100 sales representatives and managers throughout the UK. Management, training and development of 7 staff, motivating them to perform at their highest ability and realising their potential.Effectively and timely handle all back-office functions; assisting the sales representatives in setting up quotes, thoroughly vetting all incoming contracts, record sales onto the database, process the clients orders, check and activate the clients account, invoice clients on activation. Regular monitoring of all agents work output ensuring policies and procedures are adhered to. Recruited 4 new staff to take on the various responsibilities of the Sales Support roleAchievementsTrained and coached all staff through to a competent level or sales order management leading to internal promotions within the team. Measured and monitored team performance in respect of timelines, responsiveness and accuracy resulting in recognised development.Introduced new tracking and monitoring systems for all customer contracts and was commended by the management team.Devised and compiled an internal Operations Manual leading to better quality training and processes of work.Responsible for the team processing record numbers of customer orders with a significant increase year on year. Personally recognised with an Outstanding Achievement award after 1 years service.

One of the largest car rental companies in the world, providing quality rental service for 80 years.Managed all aspects of the running of a busy High Street Car Rental branch, including marketing and accounts. Responsible for organising the branch to provide an excellent counter service to customers, recognising areas for staff training and development. Responsible for the security of the branch, the fleet of cars, health & safety, payroll, administration, stock replenishment, financial reporting.Undertook training and development of staff to ensure full competency in car rental duties and carried out team meetings and one-to-one reviews. Responsible for carrying out health & safety checks, branch risk assessments and audits of the branch premises and the fleet of vehicles. Reconciliation of internal accounts and balancing of customer credit agreements. Worked as a supporting manager at a number of other branches including London City Airport, Enfield, Chatham and Old Kent Road. AchievementsRecruited and trained a Supervisor which lead to a more defined structure to the branch.Personally created new local business, initiated a new method of tracking and retaining customers. Promoted the brand of Hertz Rent-a-Car and statistically attracted more public rentals than previous years.Passed the annual National Branch Audit in April 2004.

A privately owned publishing company specialising in direct marketing with a vast customer base throughout the UK, US, Australia and Europe. Role : Customer Service Team Manager, LondonAchievementsResponsible for leading a team towards meeting and exceeding targets and fulfilling the customers expectations.Regularly awarded for team performance, change management and department planning.Regularly commended by the management team for a knowledgeable understanding of the business and their mission and goals. Played a key role as a member of the management team to outsource the customer service department. Assisted in the tender, re-location, set-up, training, coaching, monitoring of agents and performance and financial reporting of a multi-lingual call centre based in Holland.