Stephen C. Email & Phone Number

Houston, Tx, Us

Responsible for overseeing day-to-day IT operations, support, logistics, governance, and security. This position will play a pivotal role in managing and enhancing our day-to-day IT operations, support, logistics, governance, and security.

Houston, Texas, Us

Drive operational IT excellence with simplification, automation, and standardizationManage IT service management globally along with IT infrastructure, network services, and environment Supervise IT Service Operations, Architecture, Asset/Environment Management processes by utilizing ITIL methodologiesPlan state architecture and set standards, evaluate new technologies, and share a strategy for major technology platforms Stays up to date with technological advances & identify the best use in the organization, especially with cloud-based initiativesSupport and ensure solutions integrate with the current architecture Provide excellent customer service & communication with stakeholders to manage expectations and resolve issues promptly Enhance success for end-user services in network operations, system administrator, IT Cloud infrastructure, help desk, and enterprise collaboration toolsAdminister and monitor metrics used to manage IT infrastructure & OperationsCreate and manage budget processes for IT projects and ongoing maintenanceManage Security Team to assure compliance standards & processes are defined & monitored

Houston, Texas, Us

Manage, maintain, and develop strategy of Thorpe’s Information Technology (IT) organization including roadmap including Infrastructure and Applications as well as Cyber Security. Collaborates with business units to develop IT roadmap that aligns and supports Thorpe’s priorities and initiatives. Participate as a member of the Thorpe's Leadership team responsible for the ongoing optimization and updating of Thorpe's systems inclusive of ERP system, HRIS system and developing internal boutique analytic tools and databases and related software systems.Plans and controls departmental staffing, development, organization, hardware acquisitions, and facilities to ensure that they are consistent with the business plan of Thorpe.Selects, develops, and motivates qualified staff to effectively carry out department functions and provide for the continuity of managerial and specialized skills; leading a team of IT professionals to meet and support business objectives for multiple locations and business concepts. Establish IT policies, standards, practices and security measures (including Disaster Recovery) to ensure effective and consistent information processing operations and to safeguard information resources.Assist with the management of Thorpe's website and Social Media presence and strategic plans.Manage the IT budget for Thorpe. Maintains knowledge of developments in the areas of systems and hardware and incorporates new developments into the future systems of the company by maintaining currency with IT industry trends & tools, software programs and best practices especially as relevant to Thorpe's needs.Source all IT vendors and contractors, as well as maintain strong business relationships

Responsible for leading the Infrastructure and Operations organization to manage and run all desktop, mobile devices, network, systems and communications technologies including the IT Service Desk Responsible for the design and implementation of short and long-term strategic plans and road maps to ensure the technical foundation of the organization is aligned with business needs and that the technology is current, robust and scalable and at an appropriate cost.Responsible for the design and implementation of an operating and support model (based on ITIL service management) that meets and exceeds the negotiated service levels for applications and infrastructure across a diverse stakeholder community (corporate users, remote branch office users, mobile users, customers and business partners). Responsible for the delivery of technology platform upgrade projects, enhancements, and other conversions as appropriate.Responsible for development and implementation and maintenance of policies and procedures for infrastructure and support administration.Managed operational costs; as well as conduct near- and long-term financial forecasts for expanded functionality/user base.Maintained regular written and in-person communications with the organization’s executives, decision-makers, key stakeholders, department heads, and end users regarding pertinent infrastructure activities.Responsible for the development of strategies for monitoring and maintaining network, systems and communications system to ensure high availability of services and prompt identification of service upsets and outages. Responsible for establishing and testing Disaster Recovery plan for critical infrastructure. Responsible for negotiating with vendors, outsourcers, and contractors to secure technology products and services that are aligned with the organization’s technology road map at the appropriate cost.

Dallas, Texas, Us

Responsible for the strategy and execution of the Incident (including Critical Incident), Change and Problem Management processes for the enterprise.Responsible for strategy and execution of end user support for the enterprise including: user provisioning, hardware procurement, Service Desk support (first and second tier). Project management & ownership of large-scale End User Computing IT projects, including finance tracking.Responsible for 24/7 application monitoring for key enterprise applications.

Dallas, Texas, Us

Managed the Incident, Critical Incident Management and Problem Management processes for the enterprise.Responsible for the day-to-day vendor management of Service Desk and Desktop support outsource providers & 3rd partiesResponsible for project management & ownership of small to medium sized End User Computing IT projects, including finance tracking.Responsible to support the development processes, metrics and technologies within the End User Computing space utilized in Energy Future Holdings business units.

Established and manage the Incident, Critical Incident Management and Problem Management processes for the enterprise.Manage and improved service for User Provisioning and account management for enterprise.Manage three external service providers for the Service Desk and Desktop enterprise support.