Stephen Moon Email & Phone Number

Preston, England, United Kingdom

Preston, England, United Kingdom

Preston, United Kingdom

• Methodically screened mortgage applications to check they were completed correctly.
• Inspected over a hundred annual statements daily to check for system generated errors or omissions.
• Designed and implemented a new process for the manual production of over five thousand annual statements.
• Trained thirty staff members to complete the new process through group presentations and one-to-one mentoring.
• Managed team members during overtime to ensure all customers received their annual statements within a two-month regulatory deadline.

Preston, United Kingdom

• Reviewed up to fifty equity release applications a day and checked all supporting documents for inconsistencies or errors.
• Liaised with legal professionals by telephone and email to request amendments to documents and chased any outstanding information.
• Completed work within a strict 48-hour deadline while working alongside the compliance team to make certain all checks were finished to a high standard.

Preston, United Kingdom

• Handled over fifty bulk medication orders a day from local pharmacies.
• Resolved telephone queries relating to product particulars and delivery times.
• Responded to over a hundred email queries from pharmaceutical suppliers and pharmacies daily.
• Recorded the sale of any dangerous pharmaceuticals in line with stringent regulatory requirements.

Preston

• Spearheaded the development of new processes for the calculation and transmission of thousands of debt repayment arrangements using Microsoft Excel and third-party secure portals.
• Liaised with around thirty external debt management companies, fostering positive relationships, and encouraging the implementation of synergistic processes.
• Processed and responded to hundreds of repayment arrangements on a daily basis.
• Collected data for arrangement acceptance rates, and compiled reports for managers and clients on a weekly basis.

Preston, United Kingdom

• Worked with hundreds of customers a month to agree repayment arrangements on outstanding debts.
• Regularly negotiated partial or full settlement of accounts, with payments often in the tens of thousands of pounds.
• Consistently exceeded collection targets and monthly call review requirements.
• Carried out general administrative tasks.

Llm In Legal Practice, Law

Launchpad - Leadership Development Programme

Activities and Societies: Completed a two year long leadership and management course alongside the LLB receiving a level 5 Chartered.

Llb (Hons), Law, First Class