Managed a national team of Program and Technical Service Managers supporting Public Sector accounts for the Dept. of Defense, Civilian Federal, SLED, and Public Safety (FirstNet) clients. Responsible for contract implementation, life-cycle support, purchase order management, billing operations, customer escalations, service outage resolution, retention, and sales growth targets.

Managed team of Service Managers assigned to a 14-state region of State and Federal government clients; responsible for post-sale implementation, life-cycle management, and Stewardship of service contracts exceeding >$1M annually; provided ongoing support for monthly/quarterly business growth targets and sales initiatives.

Facilitated contract sales negotiations, implementation, life-cycle management, and renewal of national service contracts for Fortune 500 companies; supported monthly/quarterly sales growth targets. Managed portfolio of $45M in annual revenues with YoY growth rates exceeding 25%.

Performed onsite radio testing for RF network design team; analyzed CAD-based modeling, set up test equipment, and conducted drive tests of candidate site areas to collect RF signal strength data used in scaled plot map analysis as a decision-making criterion for GSM cellular network construction projects.

Customer contact center lead for mid-size and enterprise business accounts supporting long-distance telecommunications services.

Technical support of mobility services; equipment installation and repair; account management, and sales support for National Account contracted clients.

Analyzed customer account data for new business opportunities; generated sales leads and supported local account managers with prospecting and new sales initiatives.

Inbound customer inquiries, customer retention, account management, and technical support.

Collection of past due billing; analysis of credit risk and assessment of deposits to extend services.