Led a team of analysts to deliver key insights through a globally-aligned reporting framework. Responsibilities included managing the maintenance, support, and training for business intelligence reporting systems, and serving as the primary contact for dashboard inquiries. Directed a range of analytical projects, from booking trend analysis to marketing campaign assessments, ensuring that commercial teams received actionable insights for strategic decisions.

Lead an analytics team in harnessing data to improve operational efficiency and customer satisfaction. Developed and monitored key performance indicators (KPIs) to guide strategic decisions, collaborated closely with various departments to drive process optimization and sales driven initiatives. Harnessed industry trends and emerging technologies to ensure the Travel Corporation remains at the forefront of data-driven innovation within the travel sector

Managed an analytics team that provided sales and operations analysis for leadership teams within The Travel Corporations European and Canadian offices. Assisted in the development of work force management reporting standards. Recognized by executive leadership and tasked as the product owner for defining global reporting standards. Executed regularly scheduled reporting tasks to provide key stakeholders with performance results. Leveraged data from various sources of information and business… Show more Managed an analytics team that provided sales and operations analysis for leadership teams within The Travel Corporations European and Canadian offices. Assisted in the development of work force management reporting standards. Recognized by executive leadership and tasked as the product owner for defining global reporting standards. Executed regularly scheduled reporting tasks to provide key stakeholders with performance results. Leveraged data from various sources of information and business knowledge to drive sales and operations improvements. Show less

Coordinated and managed various sales analysis requests for multiple departments within The Travel Corporation. Collected and analyzed data to evaluate current sales and operations goals. Developed realistic sales quotas and forecasts for individual sales teams. Created and implemented a global sales reporting structure. Maintained and enhanced the use of CRM and Business Intelligence software to present results in interactive data visualizations.

Reported to the President of Contiki Holidays Canada and the Sales Centre Manager to develop and enhance best practices for lead management. Actively sought after new lead opportunities and worked extensively with excel to report market analysis and lead conversions.

Materialized inbound leads to develop relationships with new and existing clients. Drove individual and team sales related figures.

Reported to the Director of Marketing to develop new lunch menus for all Canadian Baton Rouge restaurants; Processed data over a six month period to create a large scale competitor analysis.