Stephen Conroy Email & Phone Number

United States

I conduct in-depth analysis of business requirements to ensure a comprehensive understanding of project needs. I suggest proposing solutions to optimize efficiency and effectiveness in project delivery. I craft meticulous specifications to align technology with business processes accurately. I cultivate and nurture positive and highly productive collaborative relationships with key project stakeholders. I cooperate closely with internal clients and external vendors to ensure the delivery of top-tier, high-quality results.Moreover, I rigorously test deliverables, complete with well-documented evidence to ensure quality and reliability. I offer dedicated support for problem resolution, incident management, and system administration, including executing upgrades, implementations, and system configuration changes using IT frameworks. The following are highlights of the value I brought while working at Jones Lang LaSalle Technology (JLL/T):☛ I actively delivered JLL/T 3rd party Facilities Management solutions to clients, ensuring seamless service delivery and client satisfaction.☛ I successfully contributed to multiple integrations within the revenue-generating solution delivery business, resulting in increased efficiency and profitability.☛ I orchestrated and executed a comprehensive training program for delivered solutions, empowering clients and enhancing their ability to maximize the value of our offerings.☛ I established strong collaboration with Program, Account, Project, and Product Management teams in a highly matrixed environment, facilitating streamlined communication and effective project execution.☛ I played a pivotal role in enabling client integrations within their technical ecosystem,enhancing their operational efficiency and fostering long-term partnerships.

New York City Metropolitan Area

Being a Senior Professional Services Consultant, I successfully managed and executed GRC solution projects, ensuring seamless integration and implementation. I demonstrated exceptional skills in post-sales solution implementation and integration for GRC solutions. I produced comprehensive documentation for knowledge base articles, enhancing user understanding and support.The following are highlights of the value I brought while working at Mitratech Holdings, Inc.:☛ I played a pivotal role in ensuring clients' success and achieving a high retention rate during the onboarding process, fostering strong, long-lasting relationships.☛ I successfully executed a proof of concept for our client during the crucial decision-making phase, showcasing our capabilities and driving confidence in our solutions.☛ I spearheaded the response to Request for Proposals (RFP) and effectively navigated through various challenges to secure successful sales closures during health checks.☛ I facilitated the seamless onboarding of Clusterseven professional services to Mitratech following the acquisition, ensuring a smooth transition and integration of resources.☛ I demonstrated leadership by training and mentoring three new first-line and second-line support teams at our center of excellence, enhancing their skills and capabilities.

New York,Ny

As a Senior Professional Services Consultant, I successfully integrated with the client's infrastructure, ensuring seamless compatibility and efficiency. I demonstrated exceptional project management skills by overseeing and meticulously tracking delivery timelines for various projects. I achieved the milestone of onboarding more than ten tier one banks to the solution, expanding our client base and market reach significantly. I proficiently documented and efficiently routed technical and training issues, contributing to a streamlined problem-solving process and enhanced customer satisfaction.The following are highlights of the value I brought while working at Clusterseven Inc.:☛ I actively contributed to revenue generation as a key member of the professional services team.☛ I proactively identified and addressed product defects at client sites, ensuring swift resolution and enhanced customer satisfaction.☛ I offered valuable product feature recommendations to maintain and increase client value, demonstrating a commitment to continuous improvement.

New York, New York, United States

As an IT Consultant/Lead Systems Engineer, I achieved high availability of back-end infrastructure through strategic implementation. I spearheaded the technical launch of a new business alongside the CEO during its inception. I expertly tackled intricate technical problems and upheld the integrity of critical IT systems, guaranteeing uninterrupted operations.The following are highlights of the value I brought while working at Wolfe Research:☛ I conceptualized and executed resilient and scalable IT systems and infrastructure aligning with the organization's present and future requirements.☛ I led end-to-end IT projects, encompassing planning, design, execution, and maintenance, consistently delivering them on time and within budget.☛ I provided visionary leadership and mentorship to the IT team, comprising engineers and administrators, to ensure seamless IT environment operations.

Master Of Science - Ms, Telecommunications Engineering

Telecommunications degree with computer science course work, databases, protocols, encryption and project on directory services (comparing.

Bachelor Of Science - Bs, Electrical, Electronic And Communications Engineering Technology/Technician

Activities and Societies: Final project in BIOS design using AMD control board.Electronics degree with core sciences, computer science.

High School Diploma