Stephen Cotter Email & Phone Number

Pontiac, Michigan, United States

Grand Rapids, Michigan, United States

• Lake Michigan Credit Union, Grand Rapids / 2018-PresentReviewing new Michigan Saves Loans applications. Assist contractors with loan inquires. Work to resolve escalated member issues. Conduct interviews for new.
• Expanded team from 3 employees to 8 employees
• Worked with IT department to improve e-signature functionality for staff and members
• Collaborated with IT to improve MI Saves program and internal… Show more Lake Michigan Credit Union, Grand Rapids / 2018-PresentReviewing new Michigan Saves Loans applications. Assist contractors with loan inquires..
• Collaborated with IT to improve MI Saves program and internal functionality
• Worked with IT to create an employee work pipeline.

Grand Rapids, Michigan, United States

• Processed new membership for mortgage applicants. Helped process first Michigan Saves application. On-boarded and cross sold to new members. Trained new team members.
• Assisted in implementing Michigan Saves Loans
• Assisted in improving processes for opening memberships for mortgages applicants
• Processed over 100 membership/MI Saves Loans per month.

Grand Rapids, Michigan, United States

• Processed consumer lending products such as auto loans, home equities, credit cards, etc. Worked on a phone queue to receive applications. Assisted in training new hires.
• Handle 25+ member interactions per day, giving detailed, personalized, friendly & polite service to ensure member retention
• Communicated through phone/email to submit application and collect supporting documents
• Cross sold other products the credit union offered
• Schedule and coordinate loan closings with… Show more Processed consumer lending products such as auto loans, home equities, credit cards, etc. Worked on a phone queue to receive applications. Assisted in training new.
• Schedule and coordinate loan closings with local branches Show less

Grand Rapids, Michigan, United States

• Processed online credit card and personal loan applications. Communicated with members through email to collect supporting documents and schedule closings.
• Reviewed online applications before sending over for final decision
• Handled all member interaction of final loan decision, prep for closing, and sending loan documents to sign
• Participated in pilot group for internal company program

Grand Rapids, Michigan, United States

• Front line member interaction to assist members with daily account transactions. Processed deposits and withdraws, created debit cards, balanced check books, and cross sold other credit union products
• Worked with desk staff to collect information about what the member wanted to apply for
• Assisted with training new teller hires

Comstock Park, Michigan, United States

• Handled escalated customer issues. Balanced cashier registers and main safe. Ordered cash for store, as well as submit deposits. Assisted with hiring process. Handled managerial tasks for the front-end staff including.
• Ordered and installed equipment for other departments in store
• Worked with Help Desk to troubleshoot equipment issues