Stephen Covington Email & Phone Number

Johnston, Ri

Consumer Lending Modernization (CLM) program launch: Brian O`Connell “You can list this on your resume and be proud of the accomplishment that few organizations are willing to undertake and succeed. This type of effort more often than not fails and results in the CIO leaving the organization.”Received multiple CREDO awards for assistance with Production Readiness and Production Support of CLM Initiative. Responsible for all aspects of large-scale, upgrade of an IBM Check Processing Platform used by the Items Processing Team for Inclearing, CDA, and Proof of Deposit. Multi-Phase Project/Program includes multi-region infrastructure standup, software configuration and customization, testing, documentation, decommissioning of existing systems and management of on shore and off shore resources. Provide long-term stability and completion to an assigned multi-million dollar Check Processing project as 7th PM in Define stage.

Cranston, Ri

San Antonio, Texas

Operation and Administration of the Home Health agency.

New Braunfels, Texas

Startup of a BrightStar Home Health care franchise. Day to day operations of agency.

New Braunfels, Texas

• Directed the Operations of Point-of-Sale, PC cash registers and licensing software; • Defined and organized parameters of assigned projects. Assembled relevant data for projects and supported business operations and management in identifying opportunities and solutions to meet current and future business needs.• Assisted sales by providing product knowledge and technical knowledge to prospective clients and during sales pipeline process. Provided quotes for customization, conducted sales calls to perspective clients, conducted needs gap-analysis with clients, and submitted proposal to potential clients for software development/licensing• Participated in sales presentations with large and critical accounts on Autogas’ capabilities and services. Delivered oral and written presentations to management to communicate new business opportunities• Managed and facilitated the professional development of help desk, publication, technical operations and training departments• Maintained client satisfaction by delivering quality solutions that met client needs as specified in the contract. • Identified opportunities for future growth by regularly engaging with clients, actively listening to their needs and proposing mutually beneficial solutions. • Coordinated delivery of services as specified in the contract for Product Development, Customer Service, Training and Validation departments

New Braunfels, Texas

• Directed technical staff of over 75 employees to include recruitment, professional development and performance management• Directed and managed the Product Development, Customer Service, Training, and Validation Departments to ensure the groups accomplishment of goals and objectives set by AutoGas• Served as a resource on escalated issues to less experienced team members• Participated in the budgeting, planning, research, analysis, development, and implementation of new applications and modifications to existing applications and processes to provide new and improved capabilities, products, and/or services.• Assisted sales by providing product knowledge and technical expertise, and provided quotes for customization to national grocery chains and petroleum retail store industries• Broad system knowledge and backup to any direct report• Participated in sales presentations with large and critical accounts on AutoGas’ capabilities and services. Delivered oral and written presentations to management to communicate new business opportunities• Managed and facilitated the professional development of help desk, publication, technical operations and training departments• Maintained client satisfaction by delivering quality solutions that met client needs as specified in the contract. • Identified opportunities for future growth by regularly engaging with clients, actively listening to client needs and proposing mutually beneficial solutions. • Gathered information, analyzed trends, identified root causes, and developed resulting solution work product• SDLC combination of RAD and Rational Unified Process incorporated into the AutoGas Modular Architecture to facilitate the segmentation of Application development• Coordinated delivery of services as specified in the contract for Product Development, Customer Service, Training and Validation departments

Clifton, Tx