Responsible for growing business in UK and Europe through existing client portfolio:1. Global Manufacturing Company: Won back client trust from verge of selecting a competitor; secured multi million/year business, established strategic partnership for Digital Transformation by:o Stabilised relationships: Re-engineered and re-energised team; transforming roles & responsibilities; generated positive team culture.o Transformed performance & team/client governance: - Instigating team… Show more Responsible for growing business in UK and Europe through existing client portfolio:1. Global Manufacturing Company: Won back client trust from verge of selecting a competitor; secured multi million/year business, established strategic partnership for Digital Transformation by:o Stabilised relationships: Re-engineered and re-energised team; transforming roles & responsibilities; generated positive team culture.o Transformed performance & team/client governance: - Instigating team disciplines, client touchpoints and improvement in proactive communications o Embedded Exec stakeholders: drove exec workshop to demonstrate exec buy-in & peer to peer relationships; overcame challenges to commitment to service quality; explore capabilities outside of RFP scope; cement strategic partnership.o Grew client knowledge & exposure to whole portfolio of capabilities resulting in AI / Gen AI presentation to CEO for selection to present to their Board.o Owned e2e contract negotiations: construction and agreement to MSA & legal framework; programme managed the process between Brillio Legal, client legal counsel and clients 3rd party Legal, client procurement; negotiated blockers; led signature process and Media/PR 2. Global Restaurant/QSR: Extended existing business/relationship beyond UK to Europe securing 12+ months engagements to end 2024 and brokered initial Digital & Data transformation engagement with new logo by:o Fostering team spirit & ‘client-first’ mindset: leading team of SME - many with competing priorities - generating a cohesive unit (engaging 1-2-1 and 1-2-many, being a confidante, friend, leader, decision maker, and fellow employee).o Targeting key client stakeholders: in-depth stakeholder mapping/joining the dots; identifying budget & Business outcome owners; facilitating engagement and involvement.o Navigating complex client org: learning local vs global budgets & decision making; enabling stakeholders to be successful within their own org’s hierarchy. Show less

Managing flagship engagement with major Online Retail, CPG client. As Client Partner I run the Client Team including Consulting and Services across both the existing Product Mgt activities and new transformation projects:1. Product Mgt for .com platform for all markets globally (UX, eCommerce, CRM, Marketing & Promotion technologies) including:o Built ~300 strong, agile delivery team, offshore/onsite: needed to quickly foster community spirit with workforce being geographically… Show more Managing flagship engagement with major Online Retail, CPG client. As Client Partner I run the Client Team including Consulting and Services across both the existing Product Mgt activities and new transformation projects:1. Product Mgt for .com platform for all markets globally (UX, eCommerce, CRM, Marketing & Promotion technologies) including:o Built ~300 strong, agile delivery team, offshore/onsite: needed to quickly foster community spirit with workforce being geographically disparate (due to Covid)o Spearheaded brand-new relationships, managed initially remotely (due to Covid), against backdrop of hostile takeover from incumbent vendoro Managing to contracted deadlines & quality whilst operating within clients dynamic, fast-paced often chaotic operations: software development, test, release schedule directly linked to sales performance expectations in specific markets with high commercial and legal consequence.o Stakeholders include Product Management, IT and Business community, Legal and Commercial2. Projects: support of client project pipeline to increase its sales through digital initiatives (e.g. onboarding new markets to .com platform; improvements in UX / Net Promotor Score; deployment of Salesforce Marketing Cloud in 16 markets; integration and scaling improvements to handle peak traffic volumes):o Transformed the Programme and Project Management process:• Defined and implemented process for handling multiple, simultaneous project requests• Streamlined requirements gathering, proposal and Work Order execution approach • Implemented a Project Office to track and report on pending and inflight projects o Instigated governance to facilitate engagement with multiple stakeholders with competing prioritieso Built project pipeline with $15m valueo Drove high-performing team culture in highly demanding, time-critical scenarios with direct, tangible impact on client business performance. Show less

I own Tech Mahindra's relationship with specific Automotive clients in Europe. As part of this responsibility I lead identifcation, support and execution of ;- optimisation projects- inter and intra-organisation collaboration opportunities - activities where Tech Mahindra can influence successful outcomes for my clients business,- cross-business opportunities to use, reuse and expand existing solutions elsewhere within my Clients' business or territory, - brokering thought… Show more I own Tech Mahindra's relationship with specific Automotive clients in Europe. As part of this responsibility I lead identifcation, support and execution of ;- optimisation projects- inter and intra-organisation collaboration opportunities - activities where Tech Mahindra can influence successful outcomes for my clients business,- cross-business opportunities to use, reuse and expand existing solutions elsewhere within my Clients' business or territory, - brokering thought leadership, innovation and value creation discussions and programmes. Show less

Working with clients in the automotive industry, in all fields including sales and distribution, design and engineering, production and manufacturing and supply chain and logistics.

Responsible for commercial management of outsourcing contracts and overall delivery of services to clients in all industries. Accountable for all elements of the commercial health of each contract including cost management, revenue growth and profitability.