Stephen Cuplin Email & Phone Number

アメリカ合衆国 ワシントン シアトル

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

◦ Prepared minutes and Agendas for monthly Commission meetings, ensuring compliance with the Open Public Meetings Act• Coordinated Commission recruitment and appointment process.• Provided new Commission members onboarding training and support.• Supported Commission capacity building by scheduling Commission trainings.• Provided administrative and staffing support for Commission events.• Acted as liaison between Commissions and SOCR divisions and department directors, City… Show more ◦ Prepared minutes and Agendas for monthly Commission meetings, ensuring compliance with the Open Public Meetings Act• Coordinated Commission recruitment and appointment process.• Provided new Commission members onboarding training and support.• Supported Commission capacity building by scheduling Commission trainings.• Provided administrative and staffing support for Commission events.• Acted as liaison between Commissions and SOCR divisions and department directors, City Council, Mayor’s Office, and external stakeholders. Show less

Seattle, Washington, United States

Investigated constituent complaints regarding RPZs, leading to a better understanding of challenges associated with their deployment & gaining insight into areas of opportunity. Investigated and reviewed existing policies & legislation pertaining to curbside usage, allowing for informed and comprehensive responses to constituent inquiries, shortening call time and follow ups. Educated public on supplemental systems such as PayByPhone, reducing congestion at meters and providing… Show more Investigated constituent complaints regarding RPZs, leading to a better understanding of challenges associated with their deployment & gaining insight into areas of opportunity. Investigated and reviewed existing policies & legislation pertaining to curbside usage, allowing for informed and comprehensive responses to constituent inquiries, shortening call time and follow ups. Educated public on supplemental systems such as PayByPhone, reducing congestion at meters and providing alternatives if meters are out of order, helping to manage parking space usage and protecting constituents from infractions Coordinated meter shop response to constituent reported assistance requests, providing tech support and discerning between mechanical and user errors, ensuring that the technician’s time is spent efficiently Acted as liaison between the Parking Shop and Vendors, coordinating maintenance calls and submitting equipment orders to ensure the efficacy and amenities of the office space. Initiated, wrote and edited a standardized SOP guide/Job aide for meter shop admin procedures, which will become a handbook for new staff to expedite training. Maintained a list of phone numbers for frequently requested departments/organizations, providing smooth experience for customers seeking City Light, Parking Enforcement, or PayByPhone support. Acted as liaison for customer requests for information, refunds, and complaints, transitioning between relevant workflows to appropriately issue refunds, transfer to relevant departments, and answer inquiries Drafted weekly, monthly KPI reports for efficacy & workload analysis, allowing for the study of long term trends for staffing level decisions and productivity targets. Show less

Seattle, Washington

Planned for weekly team meanings and monthly manager reviews by preparing progress reports and summaries of policy and or objective changes Managed transition for prospective home buyers between Zillow’s online services, to connections with Real Estate Agents, educating them on process and policies. Wrote internal position proposal to balance increased responsibility load with adjusted performance metrics; the proposal was well received and informed the new overseeing manager’s… Show more Planned for weekly team meanings and monthly manager reviews by preparing progress reports and summaries of policy and or objective changes Managed transition for prospective home buyers between Zillow’s online services, to connections with Real Estate Agents, educating them on process and policies. Wrote internal position proposal to balance increased responsibility load with adjusted performance metrics; the proposal was well received and informed the new overseeing manager’s reorganization of the team. Scheduled regular meetings with team members, supervisors, and mentors, allowing for regular opportunities to take inventory on personal & team KPIs, and set targets/goals for growth and development Show less

Greater Seattle Area

Greater Seattle Area

I gained proficiency with POS systems, and engaging with clients and customers to determine what they are looking for, and what would be useful to their goals. I gained experience managing the high stress environment of the holiday season.

Greater Seattle Area

I assisted in managing Camp Kesem - UW's interactions with our Alumni, and various partners be they corporate or otherwise. This entailed drafting emails and other social media postings on behalf of our organizations. I also responded to social media inquires, such as Facebook messages and Instagram comments.

Greater Seattle Area

Tabling - Working with a colleague to provide information in a public location, generally behind a table or in a booth of sorts.Assisted in the development and coordination an auction dinner that fundraised over $25,000

Master Of Arts - Ma, Sustainable Transportation & Livable Communities

Bachelor Of Arts - Ba, International/Global Studies

Activities and Societies: Camp Kesem I applied for, and was accepted into my major of International Studies. In the winter of 2016, I took.

Education record