Representing UPS Pre-loaders at local 527

Mighty Love Entertainment is a Canadian owned and operated event company specializing in localized event production, wedding and corporate dj service , graphic and video production and multi-media content creation. ​Founded in 2022 by Award Winning DJ/Producer Kevin Evans (real name Stephen D'Amelio) the company has a long history under it's original name in 2004 as Phresh Media Group and rebranded as The D'Amelio Group in 2011-2019 ; Mighty Love Entertainment builds on the unique , impactful and important work that it's predecessors created. Today Mighty Love Entertainment is a leader in providing professional, quality entertainment to clients. We do this by focusing on customer service, exceeding professional standards , developing long standing and critically efficient relationships and keeping our love for music as an art form at the core of our business. ​Make us a part of your next event and Together - We Will Be Mighty

Served as the first ever Black President. Created and Introduced : Black History Month programming (first time) , Pride London Network (first in Canada) with over 180 hours of local content, free pop up vaccine clinic , re introduced police to Pride events and raised over $75,000 for the organization in one year

Audio Manager for Kindred & Grand Hall Winery BuildingsDJ Manager for all events at BellamereVideo Manager for Bellamere WineryIn House DJ for Weddings, Corporate Functions and Private functions

Outbound calls to offer advice conversations on current promotions & updatesHaving “right card” conversations with existing customersActively seek opportunity to sell or cross-sell TD products to non-customersResolve complex inquiries from frustrated customersMaintain accurate and up-to-date records, information and privacy requests Volunteer on the TD Proud LGBT committee for Direct Phone Channel.

•Taking inbound calls from potential customers and helping them through the credit application process•Placing outbound calls or emails to inform customers on the status of their applications, and to answer any questions or concerns they might have•Providing information and counsel to potential and existing customers about their current credit status and the best mix of our products to meet their individual needs•Maintaining the appropriate records and documentation through our database management systems•Working with the other members of our Customer Service team to achieve our sales goals•Generating payment arrangements on delinquent accounts•General First Party Collections• Skip Tracing Delinquent abandoned accounts•Collections and sales referrals from both Credit Card and Loan products.

Responsibilities Responsible for: Customer service for Dental Claims inquires. Knowledge of Dental Association Codes, services ,terminology and payment services. Skills Used Critical attention detail, handling an a avg of 80 calls a day. Superior Customer Service Skills

My own Small Business targeting LGBTT members in London, Toronto and Windsor. The company has developed, funded and executed over 30 events in 10+ years including record releases and charity functions. The company is home to several brands including Wedding Services, Live Event Series, Graphic and Web Design, Clothing Line, Radio and annual Breast Cancer Awareness event. In 2014 my company partnered with DJ Alpha services and has been providing DJ services to them at Bellamere, Fire Rock, Thames Valley District School Board & Western.

Responsibilities: Strong focus on generating payment plans, credit card payments and service orders. Attention to detail is critical – handling 40-60 calls per day...

Responsibilities: Provided customer service to Canadian card holders every day. Advanced knowledge of Credit, Collections and Interest with an adeptness for effective communication during each client interaction are required for this position...

Responsible for: troubleshooting internet connectivity issues. Effective time management skills were needed during Set-up of DSL and Cable Internet services for Verizon & Charter.