Stephen Daly Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Sole point of contact for a portfolio of 60 merchant relationships / 200 accounts.
• Provide proactive business recommendations to assist merchants with their company goals and revenue objectives.
• Advise merchants on the appropriate products and features that will complement their business’ success.
• Retaining, growing and developing merchants within my portfolio.
• Lead mentor for the UK Account Management Team.
• Team Champion for Mentoring, Cloud IQ, PayPal Credit and optimisation.

• Managing my portfolio of accounts, understanding their business and how it operates and then identifying if there is a potential upsell opportunity that suits their business model.
• Reaching out to my portfolio of accounts to discuss limitations, lapses, refund rates, buyer complaints, PCI and chargebacks.
• SMB point of contact for Telesales and Vetting department and resolve their various queries on a daily basis.

• Managing queries from customers by phone and email and doing my utmost in resolving customer queries and when required going out and beyond to follow up with a merchant with an email or call back and if required an.
• Keeping our merchants business information up-to-date and seizing opportunities to upsell as well as retaining our merchant’s custom.
• Understanding our customers businesses and educating them on our various products and policies.
• Advising merchants on mitigating risk and educating them about how our system works, 3D secure and PCI compliance.

• Advising customers of the benefits of PayPal and increasing their knowledge of using the PayPal system.
• Completing daily tasks as set out by my supervisor and ensuring that handling times and targets are met.
• When requested sitting side by side with colleagues to provide advice on call control and quick contact resolution.