Originally from the UK, I relocated to Cape Town, South Africa 7 years ago for work purposes. Although the intention was to stay short term and support with succession planning and upskilling, I fell in love with the country and culture so now call it home. I would describe myself as someone who is passionate, adaptable, and professional, has a keen eye for detail, is a quick learner, and has the ability to use their own initiative to drive continued improvements in a self-motivated fashion. Most importantly, I pride myself on my ability to manage people, harnessing their individual strengths to build strong teams and networks.I have extensive experience in various functions however have focused on senior management roles over the last seven years, ranging from people and coaching, through account and project, and into senior operations, managing large teams with great success. I have also worked as part of training teams, as well as safety and compliance, BCP, quality and assurance, finance, the list goes on. Primarily, a lot of my experience has come from contact center environments however have been able to demonstrate successful transferal of skills by making changes into sales, retail, hospitality, finance, and event management sectors where feedback has always been outstanding from both employer and client/customer after a minimal transition period, coupled with a swift and steep competency curve. A massive advocate that speed to competency drives productivity, increasing self-value to the company and therefore profitability, my initial plan is always to embed into the culture, product, and ethos of the company as quickly as possible, thus driving real value-add through return on investment.To plagiarize Liam Neeson from the film Taken, “I know who you are. I know what you want. If you are looking for an average Joe, I can tell you I am not your man. But what I do have are a very particular set of skills, skills I have acquired over a very long career, skills that make me a one in a million for people like you.”